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We are looking for a Housing Specialist to join our non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will provide administrative support to the IT department, ensuring smooth operations and effective coordination across various projects. This role requires an individual with strong attention to detail, organizational, and communication skills who can contribute to the department's success.
Job Responsibility:
Manage IT procurement tasks, including preparing purchase requests, coordinating with vendors, tracking orders, and ensuring compliance with procurement policies
Assist the IT Director in collaborating with the Contract Manager and Project Manager on initiatives such as electronic documentation and camera installation projects
Update and maintain the agency’s WordPress website by posting IT-related updates and ensuring accurate, high-quality content
Open, monitor, and manage IT service tickets, ensuring timely resolution and effective communication with staff
Act as the primary liaison between the IT department and agency staff, delivering clear and responsive customer service
Create and manage documents, spreadsheets, and correspondence using Microsoft Word, Excel, and other relevant tools
Provide administrative support for IT-related projects, including organizing resources and tracking deliverables
Schedule appointments and manage calendars to facilitate efficient department operations
Handle inbound and outbound calls, responding to inquiries and addressing issues promptly
Ensure timely email correspondence, maintaining accuracy in communication
Requirements:
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Strong data entry skills with attention to detail and accuracy
Excellent customer service abilities, including handling inbound and outbound calls professionally
Experience with email correspondence and scheduling appointments
Familiarity with WordPress for website updates and content management
Ability to organize and manage multiple tasks simultaneously in a fast-paced environment
Effective written and verbal communication skills
Prior experience in administrative roles, preferably within IT or technical departments