CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · Public Sector

Housing Solutions Officer

United Kingdom, Ipswich 37280.00 - 44075.00 GBP / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

We are focused on the prevention of homelessness, and our Housing Solutions Officers play a key role in the delivery of our homelessness service, working to fulfil the statutory duties in respect of homelessness and access to housing, whilst working in line with the Homelessness Reduction Act 2017. As one of our team of Housing Solutions Officers, you will work directly with people facing a housing crisis, providing expert advice and taking proactive steps to prevent homelessness. The role involves managing a busy caseload, creating personalised housing plans, making statutory homelessness decisions, and working closely with partner agencies and landlords to secure sustainable housing options. Focusing on preventing homelessness, you will assist households in sustaining their current accommodation or securing alternative options to meet their housing and support needs by undertaking comprehensive assessments and carrying out enquiries into each case to establish the council's responsibilities under the homelessness legislation. This is a fast‑paced, problem‑solving role, where you will help households find safe, stable accommodation while ensuring legal duties are met, working on your own initiative but also as part of a dedicated team committed to the prevention of homelessness.

Job Responsibility

  • focus on the prevention of homelessness
  • work directly with people facing a housing crisis, providing expert advice and taking proactive steps to prevent homelessness
  • manage a busy caseload, creating personalised housing plans, making statutory homelessness decisions, and working closely with partner agencies and landlords to secure sustainable housing options
  • assist households in sustaining their current accommodation or securing alternative options to meet their housing and support needs by undertaking comprehensive assessments and carrying out enquiries into each case to establish the council's responsibilities under the homelessness legislation

Requirements

  • strong understanding of housing or homelessness issues and the ability to interpret legislation and apply it to individual cases
  • experience of making decisions on homelessness applications and understand the legal tests that need to be applied when reaching a decision
  • comprehensive experience of Welfare Benefits, including Universal Credit
  • be able to manage a busy and varied caseload, work independently, and respond effectively to changing priorities
  • be able to handle sensitive situations with professionalism, communicate clearly and maintain high standards of accuracy and fairness

What we offer

  • Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
  • Competitive Local Government Pension Scheme
  • Wellbeing Support and Employee Assistance Programs
  • Private Health Care Options
  • Electric Vehicle Salary Sacrifice Scheme
  • Paid volunteering days
  • Flexible and hybrid working arrangements
  • Great learning and development opportunities
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Housing Solutions Officer

8 matching positions

Housing Solutions Officer

Are you passionate about preventing homelessness and supporting residents to sec...
Location
Location
United Kingdom , London
Salary
Salary:
23.07 GBP / Hour ▼
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in homelessness prevention or housing advice roles
  • Strong knowledge of housing legislation and policy
  • Sound judgement
  • Excellent communication skills
  • Ability to work independently and collaboratively in a fast-paced environment
Job Responsibility
Job Responsibility
  • Assess homelessness applications and issue timely, lawful decisions
  • Provide high-quality housing advice and prevention options tailored to individual needs
  • Coordinate support with internal teams and external partners to secure suitable housing outcomes
  • Maintain detailed case records and ensure performance targets are consistently met
  • Uphold safeguarding and equality standards in all aspects of work
  • Fulltime
Read More
Arrow Right

Housing Solutions Officer

We are currently recruiting for a Housing Solutions Officer to join a dynamic Tr...
Location
Location
United Kingdom , West London
Salary
Salary:
27.48 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong working knowledge of homelessness legislation and duties
  • Experience in housing options, homelessness prevention, or a similar frontline role
  • Ability to assess cases quickly and make sound decisions under pressure
  • Excellent communication and customer service skills
  • Proactive and organised approach to managing a busy workload
Job Responsibility
Job Responsibility
  • Act as the first point of contact for new homelessness approaches
  • Respond to enquiries via phone lines, inboxes (including duty to refer and reviews), and face-to-face reception (rota-based)
  • Conduct initial triage assessments to determine the appropriate housing pathway
  • Provide clear advice to applicants on homelessness processes and next steps
  • Support residents in preparing for their homelessness assessment
  • Work collaboratively with internal teams to ensure efficient case progression
  • Fulltime
Read More
Arrow Right

Housing Solutions Officer

An exciting opportunity has arisen for a Housing Solutions Officer based in Sout...
Location
Location
United Kingdom , South West London
Salary
Salary:
26.56 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • MUST HAVE recent experience as a Housing Solutions Officer within a UK local authority/housing options service
  • Strong, current knowledge of HRA 2017, Housing Act 1996 Part VII, Homelessness Code of Guidance, Domestic Abuse Act 2021, and interfaces with the Care Act/Children Act
  • Proven track record drafting robust s184 decisions and PHPs
  • Confident with suitability, local connection, intentionality and priority need assessments
Job Responsibility
Job Responsibility
  • Assess & decide homelessness applications under Part VII Housing Act 1996 and the Homelessness Reduction Act 2017: s189A assessments, Personalised Housing Plans (PHPs) and s184 decisions with clear reasoning
  • Prevent & relieve homelessness: landlord negotiation, PRS access, mediation, DHP signposting, Sanctuary Scheme, and multi-agency interventions
  • Case management across prevention/relief/main duty stages (s195, s189B, s193), maintaining accurate records, evidence, and audit trails to KPI/SLA standards
  • Temporary accommodation (TA): arrange placements, conduct suitability checks, manage move-on plans and PRSO/PRSO suitability reviews
  • Complaints & legal: contribute to s202 reviews, prepare bundles, respond to pre-action, and apply the Code of Guidance consistently
  • Safeguarding & partnerships: work with children’s/adults’ services, VAWG/refuge providers, health, probation and voluntary sector partners
  • Data & performance: update systems (e.g., Jigsaw/Locata/Northgate/iWorld/Civica), support P1E/DELTA returns, and drive TA reductions
  • Fulltime
Read More
Arrow Right

Housing Solutions Reviews Officer

Housing Solutions Reviews Officer
Location
Location
United Kingdom , Lambeth
Salary
Salary:
36.72 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A Bachelor’s degree in Social Work, Public Administration, Urban Studies, Law, or a related field (or equivalent professional experience)
  • Minimum of three years’ experience in housing services, homelessness, reviews, or a related area
  • Demonstrable experience undertaking Homelessness Part 7 reviews, including Section 202 reviews
  • Strong working knowledge of: Housing Act 1996 (as amended)
  • Homelessness Reduction Act 2017
  • Homelessness Code of Guidance
  • Review Regulations
  • Relevant homelessness case law
  • Experience working within a London local authority
Job Responsibility
Job Responsibility
  • Conduct statutory homelessness reviews, including Section 202 reviews, in line with the Housing Act 1996 (as amended)
  • Review and evaluate housing decisions relating to duty owed, suitability of accommodation, priority need, intentionality, and local connection
  • Apply the Homelessness Code of Guidance, Review Regulations, and relevant case law to ensure decisions are legally sound and defensible
  • Prepare clear, comprehensive, and well-reasoned review decision letters within statutory timescales
  • Monitor compliance with housing legislation, policies, and procedures
  • Analyse trends and outcomes arising from reviews to identify service improvements
  • Work collaboratively with Housing Solutions teams, Legal Services, and partner agencies
  • Engage with residents and stakeholders professionally, ensuring transparency and fairness in decision-making
  • Contribute to service development and quality assurance initiatives
  • Fulltime
Read More
Arrow Right

Housing Officer

We are currently recruiting for an experienced Housing Officer to join a busy Ho...
Location
Location
United Kingdom , East London
Salary
Salary:
Not provided
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working as a Housing Officer within a local authority or social housing setting
  • Resilient, confident and able to manage challenging situations professionally
  • Strong knowledge of tenancy management and ASB casework
  • Excellent attention to detail and organisational skills
  • Can work independently, including lone working where required
  • Holds a full UK driving licence and has daily access to a car
Job Responsibility
Job Responsibility
  • Identifying vulnerable residents and working with partner agencies to support tenancy sustainment
  • Managing all aspects of tenancy management including successions, assignments and mutual exchanges
  • Handling legal housing matters, preparing statements and attending court where required
  • Managing anti-social behaviour cases through proactive case management and resolution strategies
  • Investigating boundary disputes and property-related issues
  • Maintaining accurate case records and providing regular updates to residents and stakeholders
  • Working creatively to develop solutions that support residents and communities
  • Fulltime
Read More
Arrow Right

Specialist Housing Officer

Role Purpose: We are recruiting for a Specialist Housing Officer to deliver an e...
Location
Location
United Kingdom , West London
Salary
Salary:
28.00 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of enhanced housing management and commitment to continuous improvement
  • Experience working as a Sheltered Housing Officer within a local authority or housing association
  • Knowledge of housing legislation and regulatory frameworks
  • Proven experience in a customer-facing role, supporting older and vulnerable residents
  • Ability to handle sensitive situations with empathy and professionalism
  • Must hold a valid Enhanced DBS (essential)
Job Responsibility
Job Responsibility
  • Deliver a comprehensive enhanced housing management service, supporting residents to sustain their tenancies
  • Work within a specialist team focused on older and vulnerable customers, driving continuous service improvement
  • Ensure all work is carried out in line with council policies, procedures, and best practice guidelines
  • Conduct regular inspections of sheltered housing schemes, ensuring communal areas are safe, clean, and well maintained
  • Ensure resident needs are considered in planned maintenance programmes
  • Report and monitor household repairs, particularly supporting residents who may need additional assistance
  • Coordinate and deploy support services such as a handyperson service to provide tailored, accessible solutions
  • Work collaboratively with internal teams, contractors, and external partners to deliver joined-up services
  • Fulltime
Read More
Arrow Right

Neighbourhood Housing Officer

We are seeking a proactive and resident-focused Neighbourhood Housing Officer to...
Location
Location
United Kingdom , North London
Salary
Salary:
27.33 GBP / Hour
voxconsultants.com Logo
Vox Consultants
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in housing management, neighbourhood services, or a similar role
  • Strong communication and interpersonal skills with a customer-focused approach
  • Ability to manage a varied caseload and prioritise effectively
  • Experience working collaboratively across teams and with external partners
  • A proactive mindset with a focus on early intervention and problem-solving
  • Understanding of (or willingness to learn) systems thinking and restorative practices
  • Commitment to community engagement and resident empowerment
Job Responsibility
Job Responsibility
  • Develop a strong understanding of the ongoing and emerging needs of residents, properties, and neighbourhoods
  • Build and apply knowledge across key service areas to effectively support residents
  • Act as a clear, reliable point of contact for residents within the neighbourhood
  • Work proactively to identify and resolve issues early, preventing escalation
  • Support residents in addressing challenges at their root cause, helping to build long-term resilience
  • Collaborate with colleagues, services, and partner organisations to deliver joined-up solutions
  • Apply systems thinking principles to continuously improve service delivery
  • Develop and maintain strong partnerships with external agencies and community stakeholders
  • Act as the lead contact for Tenant and Resident Associations (TRAs)
  • Promote and embed restorative and participatory approaches in all resident interactions
Read More
Arrow Right

Housing and benefits officer

This is a specialist role that works closely with homelessness, and officers wor...
Location
Location
United Kingdom , London
Salary
Salary:
17.00 - 30.00 GBP / Hour
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
  • Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act
  • Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
  • Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
  • Good organisational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
  • Educated in a relevant area of study at NVQ Level 4 or equivalent
  • Experience providing an effective service to members of the public
  • Experience working alongside vulnerable customers
  • Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back-office environment
  • Experience of using a PC to update records and extract information
Job Responsibility
Job Responsibility
  • Providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community
  • To contribute to the provision of high performing customer centred financial assessment service
  • Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
  • Develop, update review, and implement Personalised Housing Plans for customers
  • Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
  • Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
  • Make decisions on and implement Housing Benefit/Council Tax Support backdating requests
  • Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
  • Work with Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met
  • Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
What we offer
What we offer
  • Accrued Holiday Pay (on top of hourly rate)
  • Fulltime
Read More
Arrow Right