Housing Solutions Officer Job at Vivid Resourcing (London)

Housing Solutions Officer

Are you passionate about preventing homelessness and supporting residents to sec...

Location

United Kingdom , London

Salary:

23.07 GBP / Hour ▼

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Experience in homelessness prevention or housing advice roles
Strong knowledge of housing legislation and policy
Sound judgement
Excellent communication skills
Ability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Assess homelessness applications and issue timely, lawful decisions
Provide high-quality housing advice and prevention options tailored to individual needs
Coordinate support with internal teams and external partners to secure suitable housing outcomes
Maintain detailed case records and ensure performance targets are consistently met
Uphold safeguarding and equality standards in all aspects of work

Fulltime

Housing Solutions Officer

We are currently recruiting for a Housing Solutions Officer to join a dynamic Tr...

Location

United Kingdom , West London

Salary:

27.48 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Strong working knowledge of homelessness legislation and duties
Experience in housing options, homelessness prevention, or a similar frontline role
Ability to assess cases quickly and make sound decisions under pressure
Excellent communication and customer service skills
Proactive and organised approach to managing a busy workload

Job Responsibility

Act as the first point of contact for new homelessness approaches
Respond to enquiries via phone lines, inboxes (including duty to refer and reviews), and face-to-face reception (rota-based)
Conduct initial triage assessments to determine the appropriate housing pathway
Provide clear advice to applicants on homelessness processes and next steps
Support residents in preparing for their homelessness assessment
Work collaboratively with internal teams to ensure efficient case progression

Fulltime

Housing Officer

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial rol...

Location

United Kingdom , London

Salary:

43038.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent customer service skills, with strong communication and relationship-building abilities
The capability to plan and manage your workload effectively without high levels of supervision
Confidence using mobile technology to work ‘on the go’
Strong resource and time-management skills, with the ability to prioritise and deliver value for money
Experience working in an environment of legislative and organisational change
Proven problem-solving and decision-making skills
Resilience when handling challenging situations and delivering sustainable outcomes
Experience in analysing data and drawing informed conclusions

Job Responsibility

Providing an accessible service to both homeowners and rental residents
Working in a mobile way, spending much of your time out in your patch, meeting residents, building relationships, and resolving issues
Collaborating closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents

What we offer

25 – 27 days holiday a year, plus bank holidays
Opportunity to buy up to an additional 5 days holiday
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme with Guinness matching contribution up to 9%
Benefits Portal with lifestyle benefits scheme
Annual Performance Score bonus subject to eligibility
Life Assurance of three times salary life cover
Health Plan Options
Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work
Access to the Finance wellbeing portal

Fulltime

Housing Officer

The Housing & Neighbourhoods team at The Guinness Partnership play a crucial rol...

Location

United Kingdom , South East

Salary:

39038.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Excellent customer service skills, with strong communication and relationship-building abilities
The capability to plan and manage your workload effectively without high levels of supervision
Confidence using mobile technology to work 'on the go'
Strong resource and time-management skills, with the ability to prioritise and deliver value for money
Experience working in an environment of legislative and organisational change
Proven problem-solving and decision-making skills
Resilience when handling challenging situations and delivering sustainable outcomes
Experience in analysing data and drawing informed conclusions

Job Responsibility

Providing an accessible service to both homeowners and tenants
Meeting residents, building relationships, and resolving issues
Collaborating closely with Estate Services and other Guinness teams to deliver quick, efficient solutions

What we offer

25 – 27 days holiday a year, plus bank holidays
Option to buy up to an additional 5 days holiday
Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
Competitive Pension Scheme with employer match up to 9%
Salary sacrifice pension arrangement
Benefits Portal with lifestyle benefits and discounts
Annual Performance Score bonus subject to eligibility
Three times salary life cover
Health plan options
Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work

Fulltime

Housing Officer

We are currently recruiting for an experienced Housing Officer to join a busy Ho...

Location

United Kingdom , East London

Salary:

Not provided

Vox Consultants

Expiration Date

Until further notice

Requirements

Previous experience working as a Housing Officer within a local authority or social housing setting
Resilient, confident and able to manage challenging situations professionally
Strong knowledge of tenancy management and ASB casework
Excellent attention to detail and organisational skills
Can work independently, including lone working where required
Holds a full UK driving licence and has daily access to a car

Job Responsibility

Identifying vulnerable residents and working with partner agencies to support tenancy sustainment
Managing all aspects of tenancy management including successions, assignments and mutual exchanges
Handling legal housing matters, preparing statements and attending court where required
Managing anti-social behaviour cases through proactive case management and resolution strategies
Investigating boundary disputes and property-related issues
Maintaining accurate case records and providing regular updates to residents and stakeholders
Working creatively to develop solutions that support residents and communities

Fulltime

Specialist Housing Officer

Role Purpose: We are recruiting for a Specialist Housing Officer to deliver an e...

Location

United Kingdom , West London

Salary:

28.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Strong understanding of enhanced housing management and commitment to continuous improvement
Experience working as a Sheltered Housing Officer within a local authority or housing association
Knowledge of housing legislation and regulatory frameworks
Proven experience in a customer-facing role, supporting older and vulnerable residents
Ability to handle sensitive situations with empathy and professionalism
Must hold a valid Enhanced DBS (essential)

Job Responsibility

Deliver a comprehensive enhanced housing management service, supporting residents to sustain their tenancies
Work within a specialist team focused on older and vulnerable customers, driving continuous service improvement
Ensure all work is carried out in line with council policies, procedures, and best practice guidelines
Conduct regular inspections of sheltered housing schemes, ensuring communal areas are safe, clean, and well maintained
Ensure resident needs are considered in planned maintenance programmes
Report and monitor household repairs, particularly supporting residents who may need additional assistance
Coordinate and deploy support services such as a handyperson service to provide tailored, accessible solutions
Work collaboratively with internal teams, contractors, and external partners to deliver joined-up services

Fulltime

Neighbourhood Housing Officer

We are seeking a proactive and resident-focused Neighbourhood Housing Officer to...

Location

United Kingdom , North London

Salary:

27.33 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Experience in housing management, neighbourhood services, or a similar role
Strong communication and interpersonal skills with a customer-focused approach
Ability to manage a varied caseload and prioritise effectively
Experience working collaboratively across teams and with external partners
A proactive mindset with a focus on early intervention and problem-solving
Understanding of (or willingness to learn) systems thinking and restorative practices
Commitment to community engagement and resident empowerment

Job Responsibility

Develop a strong understanding of the ongoing and emerging needs of residents, properties, and neighbourhoods
Build and apply knowledge across key service areas to effectively support residents
Act as a clear, reliable point of contact for residents within the neighbourhood
Work proactively to identify and resolve issues early, preventing escalation
Support residents in addressing challenges at their root cause, helping to build long-term resilience
Collaborate with colleagues, services, and partner organisations to deliver joined-up solutions
Apply systems thinking principles to continuously improve service delivery
Develop and maintain strong partnerships with external agencies and community stakeholders
Act as the lead contact for Tenant and Resident Associations (TRAs)
Promote and embed restorative and participatory approaches in all resident interactions

Housing and benefits officer

This is a specialist role that works closely with homelessness, and officers wor...

Location

United Kingdom , London

Salary:

17.00 - 30.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organisational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Educated in a relevant area of study at NVQ Level 4 or equivalent
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back-office environment
Experience of using a PC to update records and extract information

Job Responsibility

Providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community
To contribute to the provision of high performing customer centred financial assessment service
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
Make decisions on and implement Housing Benefit/Council Tax Support backdating requests
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Work with Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

What we offer

Accrued Holiday Pay (on top of hourly rate)

Fulltime

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Housing Solutions Officer

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