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Housing Solutions Admin Worker – Domestic Abuse Service. Salary: £24,500–£28,160 per annum depending on experience. Working Hours: 35 per week (part time requests will be considered). Contract: until 31st March 2027 with potential for extension. Location: Birmingham (hybrid working between office and home based on experience and service need). Job Reference Number: 1685. Our Domestic Abuse Housing Solutions Service provides housing-related support for individuals threatened by domestic abuse. We support people to find suitable alternative accommodation and emergency accommododation. We also work with key strategic partners to help address other social related issues, such as benefit/welfare reform processes, helping to maximise people’s incomes, signposting to relevant primary and secondary health care services and more. Female applicants only. Due to the nature and context of the work, having the particular protected characteristic is an occupational requirement and the application of the requirement is a proportionate means of achieving a legitimate aim.
Job Responsibility:
Respond to service communications (telephone/email) in a professional manner, ensuring all communication and related tasks are dealt with promptly and efficiently
Resolve email and telephone queries at first contact to deliver a quick, hassle-free service for our service users
Ensure service communications and admin services are delivered effectively at all necessary times, working with colleagues to ensure coverage and safeguarding of clients throughout the working day
Greet and welcome service users and others who attend our drop-in
Provide administrative support to the team as directed by the line manager
Enter data onto client database
Support the management team in the production of reports
Attend and take minutes of various meetings when required
Action and respond to relevant queries from all admin email inboxes
Establish and maintain appropriate administration and electronic record keeping systems
Ensure adequate and timely preparation of meeting room pre and post meetings
Support the general office to be clutter free and in line with health and safety
Requirements:
Respond to service communications (telephone/email) in a professional manner, ensuring all communication and related tasks are dealt with promptly and efficiently
Resolve email and telephone queries at first contact to deliver a quick, hassle-free service for our service users
Ensure service communications and admin services are delivered effectively at all necessary times, working with colleagues to ensure coverage and safeguarding of clients throughout the working day
Greet and welcome service users and others who attend our drop-in
Provide administrative support to the team as directed by the line manager
Enter data onto client database
Support the management team in the production of reports
Attend and take minutes of various meetings when required
Action and respond to relevant queries from all admin email inboxes
Establish and maintain appropriate administration and electronic record keeping systems
Ensure adequate and timely preparation of meeting room pre and post meetings
Support the general office to be clutter free and in line with health and safety