Housing Skills Coach

• Deliver and facilitate coaching, training, and development activities that follow the agreed learner journey and support learners in gaining and applying new housing-related knowledge, skills, and behaviours within their role and workplace
• Support learners to develop the English, maths, digital, and communication skills required to be effective within the housing sector, signposting to additional support where required
• Complete the required learner reviews, progress meetings, and workplace visits in line with organisational, quality, and funding requirements
• Engage with line managers and workplace mentors to ensure learners receive appropriate support, guidance, and opportunities to develop the knowledge, skills, and behaviours outlined within their learning plan
• Coach learners to gather and present appropriate evidence of competence, supporting progress towards qualification achievement, professional development goals, and successful completion of learning programmes
• Monitor learner engagement, attendance, wellbeing, and progression, taking appropriate action to reduce withdrawals and support successful outcomes
• Deliver and embed enrichment activities relating to safeguarding, Prevent, equality, diversity and inclusion, British Values, tenancy sustainment, and wider personal development
• Manage and complete all administrative duties within agreed timescales, ensuring learner records, reports, and documentation remain accurate, compliant, and up to date
• Maintain current knowledge of housing legislation, regulatory requirements, sector developments, and best practice through continuous professional development and standardisation activities
• Research housing sector developments, policy changes, customer service trends, and employer requirements to ensure coaching and support remain relevant and effective
• Evaluate and continuously improve coaching and learning activities based on learner feedback, stakeholder feedback, quality assurance outcomes, audits, and observations
• Promote safe working practices and monitor health, safety, and wellbeing concerns, escalating issues in line with organisational procedures where necessary
• Provide effective Information, Advice and Guidance (IAG) to learners, colleagues, employers, and external stakeholders to support informed decision-making and progression
• Promote the organisation and its services positively with employers, housing providers, referral partners, community organisations, and other external stakeholders
• Build positive relationships with housing organisations, employers, and community partners to identify opportunities for learner development and progression
• Undertake any other duties commensurate with the role as reasonably requested by management

• Level 3 qualification in Housing, Community Development, Advice and Guidance, Learning and Development, Education, or a related discipline, or equivalent occupational experience
• Functional Skills Level 2 in English and Mathematics (or equivalent)
• Experience of coaching, supporting, mentoring, or developing individuals within a housing, community, employability, customer service, or work-based learning environment
• Proven experience of supporting learners, colleagues, tenants, or customers to achieve personal, professional, or organisational goals through structured development activities
• Knowledge and understanding of the housing sector, including tenancy management, customer service, safeguarding, welfare support, and resident engagement
• Understanding of learning, coaching, assessment, and development practices, including setting objectives, monitoring progress, and evidencing achievement
• Excellent communication, interpersonal, and presentation skills, both verbal and written, with the ability to build positive relationships with a wide range of stakeholders
• Strong IT and digital skills, including Microsoft Office applications, learner management systems, case management systems, and online learning platforms
• Ability to manage a varied caseload, prioritise workloads effectively, and work to agreed targets and deadlines
• Ability to work independently with minimal supervision while contributing positively as part of a wider team
• Strong coaching and motivational skills, with the ability to engage, inspire, and support individuals from diverse backgrounds to achieve their goals
• Commitment to safeguarding, equality, diversity and inclusion, and promoting positive outcomes for learners, tenants, and customers
• Full UK driving licence and access to a vehicle (where travel is required as part of the role). (Optional depending on the position.)

Knowledge of government-funded programmes, employability initiatives, apprenticeships, or adult learning provision would be advantageous

• 25 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays = Total 35 Days
• Additional 2 days leave after 2 years' service
• Additional 2 days leave after 5 years' service
• Additional 2 days leave after 10 years' service
• Work Anniversary vouchers (£10 for every year reached)
• Access to the Westfield Health Plan after probation
• Health Assured from Day 1
• Early Finish Fridays on the 2nd Friday of every month (3pm finish)
• Dress Down Fridays
• Buy up to 5 days of annual leave and sell up to 3