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Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges! If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing. This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!
Job Responsibility:
Provide technical assistance, application support, and usage guidance to NEC customers
Investigate and resolve application issues, working toward SLA targets
Translate customer requirements into workarounds and fixes
Develop and maintain technical support documentation and procedures
Deliver proactive support services (ITIL Problem Management)
Identify opportunities for additional services and solutions
Requirements:
SQL skills for querying and managing database content
Experience supporting applications deployed via web technologies
Good understanding of service delivery within defined SLAs
Excellent customer relationship and communication skills
Experience with NEC Housing is highly desirable
Nice to have:
Knowledge of operating systems (Windows Server, Linux, UNIX Solaris)
Familiarity with APIs, Business Objects, and integration tools
ITIL v4 Foundation certification
Awareness of software development principles within ISO 9001 environments
Intermediate or advanced Microsoft Office skills
What we offer:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell (FTE)
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs
All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects