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Housing Renewals Support Officer

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Portsmouth City Council

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Location:
United Kingdom , Portsmouth

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Category:

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Contract Type:
Not provided

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Salary:

28239.00 - 32061.00 GBP / Year

Job Description:

An exciting opportunity has arisen to join Portsmouth City Councils Housing Renewals service, which forms part of the Private Sector Housing Team. The Private Sector Housing Team offers a wide range of services with the aim of improving living conditions for people in their homes. The Housing Renewals team support with Disabled Facilities Grants (DFGs) across Portsmouth, Fareham and Gosport. The primary focus is to support independent living and improve quality of life through adapting properties for peoples changing needs; often for people who are elderly or vulnerable. We provide a Home Improvement Agency service to help with the grant application forms, as well as specify the works, finding suitable builders to carry out the works, and to check that the works are progressing and completed as they should be.

Job Responsibility:

  • Reviewing Occupational Therapist referrals and recommendations for adaptations
  • Visiting applicants’ in their home to assist with completing grant application forms
  • Communicating with the grant applicant and the Occupational Therapist (OT) about the process and the required adaptations
  • Carrying out basic visual surveys—typically of bathrooms—and recording relevant notes
  • Using these notes to prepare a simple plan and specification for the required adaptations using standard templates
  • Contact contractors to obtain quotes for the work
  • Track the progress of the works, communicating with the contractor and the grant applicant where necessary, and check that the adaptations are completed in-line with the specification
  • Complete forms to confirm the adaptations are finalised and meet the specification, and to arrange for the payment of the grant to be processed by others

Requirements:

  • Hold a full driving license
  • Excellent people skills with the ability to talk to an array of people including vulnerable clients, contractors, and other professionals
  • Calm, professional and empathetic manner
  • Excellent literacy and numeracy skills and attention to detail
  • Experience of maintaining accurate case records, and ensuring that sensitive data is handled in line with information governance requirements
  • Good working knowledge of Microsoft Packages (to include Word, Outlook, Excel) and databases
  • Strong observational skills with the ability to take clear and accurate notes
  • Highly self-motivated and able to organise and prioritise your own workload
  • Ability to converse at ease with customers and provide advice in accurate spoken and written English
  • Experience of reading and understanding policies with the ability to applying those policies to real life situations

Nice to have:

  • Knowledge or experience of working with Housing Grants, specifically Disabled Facilities Grants
  • Experience of using basic drawing programmes
  • Basic knowledge of building construction and home adaptations

Additional Information:

Job Posted:
January 09, 2026

Expiration:
February 01, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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