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Housing Program Assistant

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United Way

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Location:
United States , Greeley

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Category:
Public Sector

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Contract Type:
Not provided

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Salary:

16.94 - 19.07 USD / Hour
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Job Description:

The Housing Program Assistant supports housing coordinators and other specialist roles at the HNC. This position is also responsible for brokering community resources with guests, conducting assessments when needed, general administrative tasks, and maintaining cleanliness and safety. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

Job Responsibility:

  • Utilize trauma-informed care, person centered, and culturally competent principles when working with guests
  • Greet guests when they enter the HNC, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments
  • Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary
  • Enter daily services into HMIS
  • Assist with intakes and assessments when needed, as support to housing coordinators
  • Assist guests in vital document readiness for housing when needed, as support to housing coordinators
  • Perform routine administrative tasks
  • De-escalate and mitigate any conflicts or concerns with guests
  • Monitor and maintain the day shelter space to ensure proper utilization of services for guests
  • Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center
  • Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather
  • Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned)
  • Support fundraising efforts of United Way and activities that support United Way
  • Support United Way annual events, disaster response, and other activities as assigned
  • Participate in staff meetings and in service opportunities
  • Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc

Requirements:

  • High school diploma or equivalent
  • Excellent customer service
  • Phone and data entry skills
  • Organizational skills, detail-oriented, attention to deadlines
  • Self-motivated
  • proven excellent performance standards and quality of work
  • Effective interpersonal communication skills including written and one-on-one conversations
  • Ability to multi-task with constantly changing priorities and excellent follow-through
  • Ability to work independently and as a team player
  • Ability and desire to work with people from various backgrounds and/or limited English capabilities

Nice to have:

  • Bilingual and multilingual candidates encouraged to apply
  • Spanish speaking
What we offer:
  • Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan
  • The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays
  • The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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