Housing Program Assistant Job at United Way (Greeley)

Job Description

The Housing Program Assistant supports housing coordinators and other specialist roles at the HNC. This position is also responsible for brokering community resources with guests, conducting assessments when needed, general administrative tasks, and maintaining cleanliness and safety. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

Job Responsibility

Utilize trauma-informed care, person centered, and culturally competent principles when working with guests
Greet guests when they enter the HNC, ensuring that they sign in and are assisted appropriately, making necessary and appropriate community and in-house referrals and appointments
Answer phones and refer callers to appropriate in-house staff and/or community agencies, setting up appointments when necessary
Enter daily services into HMIS
Assist with intakes and assessments when needed, as support to housing coordinators
Assist guests in vital document readiness for housing when needed, as support to housing coordinators
Perform routine administrative tasks
De-escalate and mitigate any conflicts or concerns with guests
Monitor and maintain the day shelter space to ensure proper utilization of services for guests
Maintain the cleanliness, organization, and professionalism of the Housing Navigation Center
Assist with regular HNC operations as needed, including occasional evening hours to assist guests at the overnight shelter, and potential weekend hours in the event of expanded day shelter coverage due to extreme weather
Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned)
Support fundraising efforts of United Way and activities that support United Way
Support United Way annual events, disaster response, and other activities as assigned
Participate in staff meetings and in service opportunities
Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc

Requirements

High school diploma or equivalent
Excellent customer service
Phone and data entry skills
Organizational skills, detail-oriented, attention to deadlines
Self-motivated
proven excellent performance standards and quality of work
Effective interpersonal communication skills including written and one-on-one conversations
Ability to multi-task with constantly changing priorities and excellent follow-through
Ability to work independently and as a team player
Ability and desire to work with people from various backgrounds and/or limited English capabilities

Nice to have

Bilingual and multilingual candidates encouraged to apply
Spanish speaking

What we offer

Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan
The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays
The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors

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Housing Program Assistant

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