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We are looking for an experienced housing professional to join our South West Region Housing Partnership team on a permanent basis. This role will be managing a patch of up to 600 properties in the Southampton area delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Eastleigh which you will be required to attend for training, weekly team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option. You will directly deliver a range of tenancy management and neighbourhood services, collaborating with key colleagues from across the organisation as well as developing relationships with other local service providers. You will be travelling across the allocated patch on a daily basis where you will aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where our customers want to live and thrive. You will be visible and approachable, with an understanding of local issues, taking accountability for the quality of homes, neighbourhoods and services that Abri provide. This is an amazing opportunity to be an integral part of the driven and motivated housing partnership team and contribute to improve customer experience and services.
Job Responsibility:
Managing a patch of up to 600 properties in the Southampton area
Delivering a proactive tenancy and property management service
Responding to customer enquiries
Directly delivering a range of tenancy management and neighbourhood services
Collaborating with key colleagues from across the organisation
Developing relationships with other local service providers
Travelling across the allocated patch on a daily basis
Aiming to sustain tenancies
Ensuring neighbourhoods are clean, safe and a place where customers want to live and thrive
Being visible and approachable
Taking accountability for the quality of homes, neighbourhoods and services that Abri provide
Requirements:
Experienced housing professional
Proficient IT skills
Digitally confident
Proactive problem solver
Excellent communication skills
Understanding of local issues
Commitment to safeguarding and promoting the welfare of children, young people and adults
What we offer:
28 days holiday + the opportunity to buy and sell holiday
Generous pension scheme with contributions up to 10%
Money off tons of high street and online retailers