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We are looking for an experienced housing professional to join our South Housing Partnership team on a permanent basis, to cover a patch in the Bracknell area, but with flexibility to cover other patches as required. Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate.
Job Responsibility:
Deliver a proactive tenancy and property management service
Respond to customer enquiries
Deliver a range of tenancy management and neighbourhood services
Collaborate with key colleagues from across the organisation
Develop relationships with other local service providers
Sustain tenancies
Ensure neighbourhoods are clean, safe and a place where our customers want to live to and thrive
Be visible and approachable
Understand local issues
Take accountability for the quality of homes, neighbourhoods and services
Requirements:
Access to your own a vehicle and able to drive daily across the region
Hold CIH level 3 housing qualification or be committed to enrol within the first year
Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident
The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome
Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process
Be able to work independently and manage a varied case load within key performance service targets
Experience of developing and maintaining cross departmental and multi-agency working