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As a Housing Partner, you will provide a proactive, face-to-face tenancy management service, building strong relationships with residents across your patch. You’ll play a vital role in ensuring tenancies are well managed, properties are maintained to a high standard, and customers receive the right support at key stages of their tenancy.
Job Responsibility:
Deliver a customer-focused tenancy management service, building positive relationships with new and existing residents
Support residents at key tenancy stages — viewings, sign-ups, tenancy audits, and end-of-tenancy visits
Manage tenancy-related matters such as succession, assignment, and mutual exchanges, ensuring compliance with legislation and policy
Assist the Housing Project Lead with letting new build properties and embedding new neighbourhoods
Take appropriate enforcement action where tenancy breaches occur, including legal proceedings for issues such as fraud, nuisance, and abandonment
Support colleagues to gain access for essential health and safety checks and compliance-related services
Conduct property inspections and tenancy audits, ensuring homes are safe, suitable, and meet standards
agree action plans where improvements are needed
Requirements:
Proven experience in tenancy management or housing officer roles within a local authority or housing association
Strong understanding of housing legislation, tenancy law, and enforcement processes
Must have a valid drivers license and access to a vehicle
Excellent communication and problem-solving skills, with a focus on delivering outstanding customer service
Ability to manage a diverse workload and work independently in a hybrid environment