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We are looking for an experienced housing professional to join our South West Housing Partnership team on a permanent basis, to cover a patch in the Somerset area, but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch. Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Yeovil which you will be required to attend for training, team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option. This is an amazing opportunity to be an integral part of the driven and motivated housing partnership team and contribute to improve customer experience and services.
Job Responsibility:
Deliver a proactive tenancy and property management service for a patch of up to 600 properties
Respond to customer enquiries
Directly deliver a range of tenancy management and neighbourhood services
Collaborate with key colleagues from across the organisation
Develop relationships with other local service providers
Aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive
Be visible and approachable, with an understanding of local issues
Take accountability for the quality of homes, neighbourhoods and services that Abri provides
Requirements:
Access to your own a vehicle and able to drive daily across the region
Hold CIH level 3 housing qualification or be committed to enrol within the first year
Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident
The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome
Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process
Be able to work independently and manage a varied case load within key performance service targets
Experience of developing and maintaining cross departmental and multi-agency working
What we offer:
Comprehensive benefits
Excellent working environment
Agile working policy (working from home or other locations in between customer appointments is an option)
CIH level 3 housing qualification paid for by Abri if enrolled within the first year