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Abri Logo Abri · Real Estate

Housing Partner

United Kingdom, Yeovil Employment contract 33287.00 - 36986.00 GBP / Year · Job Posted March 05, 2026
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Job Description

We are looking for an experienced housing professional to join our South West Housing Partnership team on a fixed term basis for 13 months, to cover a patch in the Somerset area, but with flexibility to cover other patches as required. The ideal candidate will be within a commutable distance to the patch. Our housing partners manage a patch of up to 600 properties, delivering a proactive tenancy and property management service, as well as responding to customer enquiries as appropriate. The closest office is in Yeovil which you will be required to attend for training, team meetings and team collaboration days but we also have an agile working policy so working from home or other locations in between customer appointments is an option.

Job Responsibility

  • Deliver a proactive tenancy and property management service for a patch of up to 600 properties
  • Respond to customer enquiries
  • Directly deliver a range of tenancy management and neighbourhood services
  • Collaborate with key colleagues from across the organisation
  • Develop relationships with other local service providers
  • Aim to sustain tenancies and ensure neighbourhoods are clean, safe and a place where customers want to live and thrive
  • Be visible and approachable, understanding local issues
  • Take accountability for the quality of homes, neighbourhoods and services that Abri provides

Requirements

  • Access to your own a vehicle and able to drive daily across the region
  • Hold CIH level 3 housing qualification or be committed to enrol within the first year
  • Working experience of Customer Management systems to record customer contact, with proficient IT skills and be digitally confident
  • The ability to manage challenging situations and influence difficult conversations with customers to achieve a positive outcome
  • Working experience of legal housing management processes, managing breaches of tenancy and taking cases through the court process
  • Be able to work independently and manage a varied case load within key performance service targets
  • Experience of developing and maintaining cross departmental and multi-agency working

What we offer

  • Comprehensive benefits
  • Excellent working environment
  • Agile working policy allowing work from home or other locations
  • CIH level 3 housing qualification paid for by Abri
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