Housing Options Assistant Job at Webrecruit (Stevenage)

Housing and benefits officer

This is a specialist role that works closely with homelessness, and officers wor...

Location

United Kingdom , London

Salary:

17.00 - 30.00 GBP / Hour

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Children Act, the Care Act, and the Welfare Reform Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organisational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Educated in a relevant area of study at NVQ Level 4 or equivalent
Experience providing an effective service to members of the public
Experience working alongside vulnerable customers
Substantial practical experience of Housing Benefit/Council Tax Benefit/Support assessment work in a back-office environment
Experience of using a PC to update records and extract information

Job Responsibility

Providing advice, assistance, and support to individuals and families seeking housing solutions, and actively working to reduce homelessness in the community
To contribute to the provision of high performing customer centred financial assessment service
Build relationships with those at risk within the community, support them and offer realistic housing options advice to prevent homelessness
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
Responsibility for undertaking any revision to entitlement/contribution for Housing Benefit, Council Tax Support including more complex calculations in respect of self-employed, students, etc
Make decisions on and implement Housing Benefit/Council Tax Support backdating requests
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Work with Finance and Housing and External Partners including the Department for Work and Pensions and where appropriate the Business Transformation Partner to ensure delivery and performance targets are met
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations

What we offer

Accrued Holiday Pay (on top of hourly rate)

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

Working Hours: 5 days per week. Weekend cover on a rota basis. At least 1 day will be over a weekend
2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests (not mandatory)
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Housing Navigator

World Relief Sacramento seeks a Housing Navigator to join the Extended Case Mana...

Location

United States , Sacramento

Salary:

27.50 - 32.50 USD / Hour

Latino Memphis

Expiration Date

Until further notice

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
1–2 years of demonstrated experience successfully securing safe, stable, and affordable housing for individuals through resource coordination and advocacy
Knowledge of housing and homelessness programs in the Sacramento region, including relevant funding and regulations
Proficiency in Microsoft office and in using online portals
Willingness to occasionally provide services outside of normal work hours (evenings and weekends)
Strong communication skills, with fluency in written and spoken English
Able to drive medium to large passenger vans or box trucks to and from apartment setups

Job Responsibility

Conduct outreach and establish new relationships with apartment managers/landlords, prioritizing affordability, safety, and program standards
Participate in Continuum of Care (CoC) meetings and similar housing coalitions, advocating and collaborating to expand housing opportunities for refugee populations, individuals with disabilities, and older adults
Secure and confirm safe, clean, and affordable housing for clients across multiple programs, including application, lease signing, and apartment set up
Assist clients in securing financial assistance, including housing deposits, moving costs, reasonable housing accommodations, and other necessary supports
Conduct individualized housing needs assessments and develop housing support plans tailored to each client
Provide comprehensive case management services, including maintaining accurate and timely client notes and documentation in accordance with program standards
Develop, modify, and facilitate individual and group housing workshops for clients, covering topics such as housing options, budgeting for housing, becoming document-ready, tenant rights and responsibilities, and other topics
Problem-solve with staff and provide regular updates to ECM leadership regarding housing needs, challenges, compliance, and numbers served
Conduct home visits to assess client needs and provide support services in alignment with program goals and safety protocols
Support team, as needed, with in-kind donations

What we offer

Competitive benefits package
Employee discount program
Gold-level Cigna Healthy Workforce Designation for well-being program

Fulltime

Administrative Assistant

We are looking for a skilled Administrative Assistant to join a team in Grand Ra...

Location

United States , Grand Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in administrative roles, ideally within a non-profit or similar organization
Strong proficiency in data entry and managing program documentation
Excellent communication skills, both written and verbal, to interact effectively with diverse stakeholders
Ability to perform receptionist duties, including answering inbound calls and addressing inquiries
Familiarity with housing assistance programs and resources is highly preferred
Competence in coordinating events, training, and workshops to support program participants
Skilled in maintaining detail-oriented relationships and promoting collaboration among teams and external partners
Knowledge of relevant laws, regulations, and standards related to housing and social services is an advantage

Job Responsibility

Deliver high-quality administrative support to the program supervisor and team, ensuring smooth operations and adherence to organizational policies
Evaluate the eligibility and service needs of individuals and families facing homelessness or housing challenges
Assist participants in identifying and securing housing options that align with program requirements and personal preferences
Maintain effective communication with property managers, tenants, and community stakeholders to foster positive relationships
Conduct inspections to verify that rental properties meet Housing Quality Standards and are suitable for program participants
Develop individualized housing plans that empower participants to achieve long-term stability and independence
Facilitate workshops and training sessions to educate participants on tenant responsibilities, workforce development, and self-sufficiency
Accurately manage participant files and program data, ensuring compliance with funding and reporting requirements
Collaborate with external agencies and professionals to coordinate services and support for participants
Contribute to team meetings, strategic planning, and development initiatives focused on attention to detail to enhance service delivery

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Resident Project Support Worker

This Housing charity is seeking a compassionate and practical Housing Project Su...

Location

United Kingdom , Leeds & Bradford

Salary:

27186.00 GBP / Year ▼

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Compassionate, patient and committed to supporting vulnerable individuals
Confident in building professional relationships and maintaining boundaries
Able to manage sensitive situations and difficult conversations
Organised with strong record-keeping and case management skills
Able to work independently as well as part of a small team
Passionate about supporting people to move forward into independence
Experience supporting refugees, asylum seekers or vulnerable adults
Knowledge of the UK welfare benefits system and Housing Benefit
Experience supporting individuals with housing applications and move-on planning
Delivering support planning or casework support

Job Responsibility

Supporting residents living in supported accommodation with their day-to-day wellbeing and independence
Completing support plans, risk assessments and regular support reviews
Providing casework support and maintaining accurate case notes
Assisting residents with benefit claims, including Housing Benefit
Supporting residents with move-on options, including social housing and private rented accommodation
Assisting residents with bidding for properties and housing applications
Supporting residents to access health, wellbeing, education and community services
Working with referral agencies and partner organisations
Supporting the delivery of weekly drop-in sessions
Organising and supporting house meetings and resident engagement activities

What we offer

Includes weekend on-call rota (additional payment + TOIL)

Fulltime

Home Options Officer

Home Options Officer – Ongoing Temporary. This is an excellent opportunity for a...

Location

United Kingdom , Doncaster

Salary:

18.74 GBP / Hour

Service Care Solutions

Expiration Date

March 30, 2026

Requirements

Experience within Housing Options, Homelessness Prevention or a similar frontline housing role
Strong knowledge of homelessness legislation and statutory duties
Experience working with vulnerable customers and complex cases
Ability to manage competing priorities and work in a performance-driven environment
Excellent written and verbal communication skills
Full UK driving licence and access to a vehicle (desirable)

Job Responsibility

Deliver frontline housing advice with a focus on homelessness prevention and relief
Assess cases in line with the Housing Act 1996 and Homelessness Reduction Act 2017
Work with customers to retain existing accommodation or secure alternative housing options
Support vulnerable households, including rough sleepers and those fleeing domestic abuse
Liaise with landlords, support services, prisons, hospitals and other partner agencies
Manage caseloads, maintain accurate records and communicate decisions clearly
Assist customers accessing the private rented sector, including prevention schemes where applicable

Fulltime

Property Administrator

We are looking for a dedicated Property Administrator to join our team in Denver...

Location

United States , Denver

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in administrative roles, preferably within housing or non-profit sectors
Strong ability to manage inbound calls, inquiries, and data entry efficiently
Familiarity with HUD regulations and senior housing programs is highly preferred
Excellent organizational skills with attention to detail and accuracy in documentation
Proficiency in managing leasing and certification processes, including compliance with regulatory guidelines
Effective communication skills for engaging with residents, applicants, and team members
Capacity to participate in marketing and outreach activities to promote housing programs
Knowledge of leasing software and proficiency in maintaining spreadsheets and records

Job Responsibility

Respond to inquiries from potential residents regarding independent and assisted living options, conduct property tours, and provide follow-up communication
Assist applicants with completing necessary application materials, ensuring compliance with admissions procedures, including background checks and reference verifications
Manage and update the waitlist and vacancy list in alignment with organizational guidelines, providing regular updates during leasing meetings
Coordinate leasing processes, including scheduling entrance interviews, conducting move-in orientations, and facilitating unit walkthroughs
Oversee unit transfers, handling lease signings, orientations, walkthroughs, and rent certifications, while ensuring compliance with organizational policies
Support marketing initiatives by participating in outreach events such as community fairs, open houses, and conferences to promote assisted living
Conduct annual and interim resident certifications in accordance with organizational and regulatory requirements, including apartment inspections and documentation collection
Prepare and submit third-party verifications, certification notices, and recertification packets while adhering to strict timelines and policies
Maintain accurate records and spreadsheets related to certifications, rent changes, and meal subsidies
Stay updated on housing regulations, such as HUD Multifamily Housing Handbook 4350.3, and ensure compliance with fair housing programs

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Housing Options Assistant

Webrecruit

Location:
United Kingdom , Stevenage

Category:
Public Sector

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 01, 2026

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March 21, 2026

Expiration:
April 01, 2026