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ClwydAlyn is looking for an experienced Housing Officer to join our Resident Services Team. This is a community-based role with real responsibility: you’ll take ownership of your patch, build strong relationships with residents and partners, and deliver visible, high-quality housing management services that make a tangible difference every day. You’ll spend much of your time visiting residents, supporting them to sustain their tenancies and thrive in safe, stable communities.
Job Responsibility:
Managing rent accounts and preventing arrears escalation
Coordinating property allocations and managing voids
Carrying out estate inspections and resolving local concerns
Addressing anti-social behaviour with colleagues and partners
Supporting safeguarding and preparing for case reviews or court
Ensuring compliance with health, safety, and housing standards
Representing ClwydAlyn professionally in external forums, including court proceedings and case reviews
Experience in at least one of the following: voids & allocations, income collection/arrears support, estate management, or addressing resident concerns
What we offer:
Up to 8% matched pension contribution
25 days annual leave plus bank holidays, with option to buy/sell leave
Enhanced sick pay
Access to online and high street discounts
Support from a dedicated Wellbeing Team
Flexible hybrid working arrangements
Mileage is paid at 45p per mile from your nearest ClwydAlyn hot desk