Housing Officer

• Providing an accessible service to both homeowners and rental residents
• Working in a mobile way, spending much of your time out in your patch, meeting residents, building relationships, and resolving issues
• Collaborating closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents

• Excellent customer service skills, with strong communication and relationship-building abilities
• The capability to plan and manage your workload effectively without high levels of supervision
• Confidence using mobile technology to work ‘on the go’
• Strong resource and time-management skills, with the ability to prioritise and deliver value for money
• Experience working in an environment of legislative and organisational change
• Proven problem-solving and decision-making skills
• Resilience when handling challenging situations and delivering sustainable outcomes
• Experience in analysing data and drawing informed conclusions

Experience of working in the housing or property sector

• 25 – 27 days holiday a year, plus bank holidays
• Opportunity to buy up to an additional 5 days holiday
• Additional holiday in line with length of service (1 extra day per 5 years’ service, capped at 4 days)
• Competitive Pension Scheme with Guinness matching contribution up to 9%
• Benefits Portal with lifestyle benefits scheme
• Annual Performance Score bonus subject to eligibility
• Life Assurance of three times salary life cover
• Health Plan Options
• Free eye test vouchers every 2 years with £55 contribution to glasses if required for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme