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Housing Officer

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TRI Consulting Ltd

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Location:
United Kingdom , Central London

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

20.84 - 27.56 GBP / Hour
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Job Description:

A Large Housing Association is looking for a Housing Officer on an ongoing temporary basis to look after residents across London.

Job Responsibility:

  • Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service
  • Regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately
  • Working creatively on your own as well as part of a wider team
  • Ensuring residents are offered the right support to maintain their tenancies
  • Keeping your promise to tenants by getting back to them within agreed timescales and tasks
  • Ensuring residents are kept safe by following safeguarding procedures and working closely with external statutory authorities
  • Ensuring tenancies are managed effectively, tackling unacceptable behaviour
  • Managing void properties to be ready to let to “void standard” as quickly as possible
  • Following the lettings procedure ensuring an effective audit trail
  • Identifying support needs and effective partners to support tenants at the start of their tenancy
  • Authorising work orders to budget
  • Working with Asset Management colleagues to resolve complex repairs in a timely manner
  • Accounting for services accurately to ensure service charges are transparent and fair to residents
  • Setting service charges with support from the central service team
  • Arranging to meet residents in their home to understand their needs and desires for the future
  • Identifying any repairs needed in the property and ordering these

Requirements:

  • Previous experience as a Housing Officer is desirable but not essential
  • Exceptional customer service skills
  • Excellent communicator

Additional Information:

Job Posted:
December 28, 2025

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