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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Housing Officer

United Kingdom, Grantham Employment contract 31521.10 GBP / Year · Job Posted June 09, 2026
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Job Description

Forward Housing has an exciting opportunity available for a Housing Officer to join our team. This role is Homebased with travel. You will join us on a permanent, full time basis. In return, you will receive a competitive salary of up to £31,521.10 per annum. Do you want to make a real difference in people’s lives while building a career in housing management services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.

Job Responsibility

  • Maintain accurate property records and act as the main contact for tenants and care teams
  • Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly
  • Support tenants with tenancy responsibilities and new tenancy sign-ups
  • Work with the Repairs team to minimise voids and ensure properties are ready for re-letting
  • Assist with compliance monitoring and service charge budgets
  • Collaborate with finance, care commissioners, and adult social care teams

Requirements

  • Working towards (or willing to complete) a Level 4 CIH qualification
  • Experienced in delivering excellent customer service, especially for people with a learning disability
  • Skilled at building effective stakeholder relationships
  • Enthusiastic, determined, and passionate about housing management
  • Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation

What we offer

  • Supportive, values-driven organisation
  • Opportunities for professional development and CIH qualifications
  • The chance to make a meaningful impact every day
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