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Ashfield District Council have an exciting opportunity for a Housing Officer to join the team based in Kirkby-In-Ashfield. You will join us on a full time, permanent basis (37 hours per week) and in return, you will receive a competitive salary. This is a challenging but rewarding role that gives you an opportunity to work with a great team and positively impact the local community.
Job Responsibility:
Manage a local patch of properties in the Ashfield district
Deal with all aspects of tenancy and estate management including providing advice and support to sustain tenancies
Work in partnership with stakeholders, and take enforcement action when necessary
Work out on our estates in the district, visiting customers in their own home, and establishing good relationships across the community
Manage a varied caseload, as well as the preparation of legal documentation and attendance at Court
Be organised and able to manage and prioritise a diverse workload with competing demands, be flexible to respond to unplanned situations and possess the problem-solving skills needed to deal with issues at pace and with accuracy
Requirements:
Experience of working in social housing (Council/Housing Association/Registered Social Housing) in a similar role
Up-to-date knowledge of housing practice and current social housing issues
Experience of working with the public and liaising with a range of stakeholders (voluntary/statutory and partner agencies)
The ability to remain calm under pressure and to manage challenging situations
Experience of working within a team and proactively work towards joint targets
Excellent communication skills at all levels, excellent IT Skills and be proficient in professional letter writing
What we offer:
Essential car user allowance subject to eligibility
30 days’ annual leave (rising to 35 after 5 years’ service) + bank holidays