Housing Officer

• Manage a portfolio of council properties, ensuring homes are occupied appropriately and investigating non-occupation or tenancy breaches
• Support tenants to sustain their tenancies, ensuring they understand their rights and responsibilities
• Manage rent accounts, prevent arrears, and agree realistic repayment plans
• Take action on tenancy breaches, including anti-social behaviour and tenancy fraud
• Carry out tenancy inspections, property visits, and fire risk assessments
• Work closely with internal teams and external agencies to support vulnerable tenants
• Maintain estate standards and contribute to neighbourhood improvements
• Engage with local communities through events and tenant involvement initiatives

• Experience in housing management, tenancy enforcement, or income recovery
• Knowledge of key housing legislation (e.g. Housing Act, Landlord & Tenant law)
• Strong communication and negotiation skills
• Ability to handle challenging situations with professionalism and empathy
• A proactive, problem-solving approach with good organisational skills

Experience working in a local authority or housing association (desirable)

• Mileage reimbursement for business travel (casual car user)
• Ongoing training and development opportunities
• A supportive team environment focused on service excellence