Housing Officer

• Manage a caseload of tenancies across Anglesey & Gwynedd
• Support residents to sustain their tenancies and access appropriate services
• Manage rent accounts and minimise arrears
• Address anti-social behaviour and neighbourhood concerns
• Work alongside partner agencies to safeguard vulnerable residents
• Conduct property visits and tenancy checks
• Allocate homes in line with policy
• Maintain accurate records and ensure legal compliance

• Fluent Welsh speaker essential
• At least 2 years’ experience in housing management (housing association or public sector preferred)
• Understands housing legislation, tenancy management and welfare benefits
• Can manage a varied caseload and prioritise effectively
• Confident handling challenging conversations and sensitive situations
• Builds strong relationships with diverse communities
• Comfortable using housing management systems and Microsoft Office
• Driving licence and ability to travel across your patch is essential

A housing qualification (e.g. CIH Level 3) would be advantageous

• Up to 8% matched pension contributions
• 25 days annual leave + bank holidays (rising to 30 days after 5 years)
• Buy and sell holiday scheme
• Flexible working (where operationally possible)
• Ongoing professional development and training
• Supportive, inclusive working environment
• Employee Assistance Programme and wellbeing initiatives