CrawlJobs Logo
360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Housing Officer

United Kingdom, Wrexham 37541.00 GBP / Year · Job Posted May 04, 2026
Apply Position
Job Link Share

Job Description

This is a community-based Housing Officer role with real responsibility and real impact. You’ll be out in our communities, building trusted relationships with residents, understanding their circumstances, and helping them sustain safe, stable tenancies. This is not a desk-based role — it’s about being visible, present, and making a difference where it matters most. You’ll manage your own patch, supported by weekly team meetings in Wrexham. When not on your patch or in meetings, you’ll have flexibility to work from home or hot desk locations. During your induction period, you’ll be more office-based to help you settle into systems and processes. Mileage is paid at 45p per mile from your nearest ClwydAlyn hot desk.

Job Responsibility

  • Managing rent accounts and preventing arrears escalation
  • Coordinating allocations and managing void properties
  • Carrying out estate inspections and resolving local issues
  • Supporting and addressing anti-social behaviour cases
  • Working on safeguarding concerns and preparing cases for review or court
  • Ensuring homes meet health, safety, and housing standards
  • Representing ClwydAlyn professionally in meetings, case conferences, and court settings

Requirements

  • Full driving licence and access to a vehicle
  • Housing Officer experience and/or housing qualification
  • Experience in one or more of: voids & allocations, arrears/income management, estate management, or housing support

What we offer

  • Up to 8% matched pension contribution
  • 25 days annual leave + bank holidays (option to buy/sell)
  • Enhanced sick pay
  • Access to discounts and wellbeing support
  • Flexible hybrid working arrangements
  • A strong focus on training and professional development
360 Resourcing Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Housing Officer

8 matching positions

Housing Officer

Our Housing Officers will provide technical or professional expertise and advice...
Location
Location
United Kingdom , Enfield Lock
Salary
Salary:
36565.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in providing technical or professional expertise and advice
  • Experience in delivering a comprehensive customer focussed, proactive and high-quality neighbourhood management service
  • Experience in managing a portfolio of tenancies
  • Experience in investigating Anti-Social Behaviour cases
  • Knowledge of legislation and regulatory requirements related to housing
Job Responsibility
Job Responsibility
  • To provide a comprehensive customer focussed, proactive and high-quality neighbourhood management service across a defined neighbourhood of under 450 properties from the start to end of their tenancy
  • Ensure that all tenant records on our HMS are up to date with the correct information and each contact with the tenant is recorded accordingly
  • Deliver a comprehensive voids and lettings service across your neighbourhood
  • Encourage resident involvement with the tenants in your neighbourhood
  • Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively
  • Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors
  • Identify and report any safeguarding issues in line with our Safeguarding policies
  • Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion
  • Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times
  • Uphold our values working collaboratively with colleagues across the Association
What we offer
What we offer
  • 25 days annual leave entitlement plus public holidays
  • Health care cashback scheme
  • Employee Assistant Programme (inc. free counselling and leagal advice)
  • Generous pension scheme
  • Supportive and friendly working environment
  • Fulltime
Read More
Arrow Right

Housing Officer

HOUSING OFFICER - INVERNESS-SHIRE, UK (TEMPORARY POST) Our client is a well-res...
Location
Location
United Kingdom , Inverness-shire
Salary
Salary:
21.53 - 22.53 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Achieved or actively working towards a Housing HNC or equivalent qualification
  • Educated at least to Higher grade
  • Several year's experience working in a customer-focused environment
  • Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations
  • Experience in managing challenging situations with resilience, flexibility, and confidence
  • Current and full UK driving licence with access to own vehicle
  • ability to travel independently across various locations within the area
  • Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences
  • Good understanding of relevant legislation, policies, and good practice within social housing
  • Proficiency in managing complaints and resolving conflicts professionally
Job Responsibility
Job Responsibility
  • Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids
  • Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations
  • Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements
  • Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance
  • Help to develop and maintain effective internal and external working relationships with stakeholders and partners
  • Assist in the development and application of relevant policies, procedures, and best practices
  • Ensure all duties are carried out in line with the organisation's values and policies
What we offer
What we offer
  • Mileage allowance
  • Hybrid working arrangements
  • Supportive team
  • Opportunity to work within a supportive team dedicated to making a positive difference in local communities
Read More
Arrow Right

Housing Officer

We are currently working with a local authority in Staffordshire who are looking...
Location
Location
United Kingdom , Staffordshire
Salary
Salary:
24.00 - 25.00 GBP / Hour
vividresourcing.com Logo
Vivid Resourcing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working as a Housing Officer within a local authority or housing association
  • Strong ASB case management experience
  • Confident managing a varied tenancy management workload
  • Ability to work independently and manage priorities effectively
  • Full UK driving licence and access to a vehicle is preferred
Job Responsibility
Job Responsibility
  • Managing a mixed caseload across multiple housing patches
  • Handling anti-social behaviour cases from initial reports through to resolution
  • Managing general tenancy management issues including breaches of tenancy, estate management and tenancy sustainment
  • Conducting home visits and tenancy audits
  • Working closely with internal departments and external agencies
  • Providing a customer-focused housing management service to tenants and residents
Read More
Arrow Right

Housing Officer

We are seeking an experienced and compassionate Extra Care Scheme Housing Office...
Location
Location
United Kingdom , North West
Salary
Salary:
Not provided
vividresourcing.com Logo
Vivid Resourcing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within housing management, supported housing, or extra care housing
  • Knowledge of Housing Benefit, tenancy management, and safeguarding procedures
  • Experience managing rent arrears, ASB, and resident support cases
  • Strong communication and relationship-building skills
  • Ability to work independently and manage a varied caseload
  • Flexible, proactive, and resident-focused approach
  • Full UK driving licence and access to a vehicle (if required)
Job Responsibility
Job Responsibility
  • Manage tenancy sign-ups, tenancy sustainment, and resident onboarding
  • Conduct regular welfare and scheme visits to residents
  • Support residents with Housing Benefit and other tenancy-related matters
  • Monitor rent accounts and proactively manage arrears cases
  • Liaise with appointees, deputies, family members, and support agencies where appropriate
  • Respond to and escalate repair and maintenance issues
  • Manage Anti-Social Behaviour (ASB) cases in line with policies and procedures
  • Maintain a strong focus on safeguarding and resident wellbeing
  • Work closely with care providers, contractors, and partner agencies to deliver a high-quality service
  • Support void management processes, ensuring empty properties are ready to let quickly and efficiently
Read More
Arrow Right

Housing Officer

Our client is a well-respected and forward-thinking social housing organisation ...
Location
Location
United Kingdom , Inverness-shire
Salary
Salary:
Not provided
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Achieved or actively working towards a Housing HNC or equivalent qualification
  • Educated at least to Higher grade
  • Several year's experience working in a customer-focused environment
  • Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations
  • Experience in managing challenging situations with resilience, flexibility, and confidence
  • Current and full UK driving licence with access to own vehicle
  • ability to travel independently across various locations within the area
  • Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences
  • Good understanding of relevant legislation, policies, and good practice within social housing
  • Proficiency in managing complaints and resolving conflicts professionally
Job Responsibility
Job Responsibility
  • Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids
  • Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations
  • Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements
  • Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance
  • Help to develop and maintain effective internal and external working relationships with stakeholders and partners
  • Assist in the development and application of relevant policies, procedures, and best practices
  • Ensure all duties are carried out in line with the organisation's values and policies
What we offer
What we offer
  • Mileage allowance
  • Hybrid working arrangements (1-2 days per week in the office)
Read More
Arrow Right

Housing Officer

Our client is seeking an experienced Housing Officer to join a small, friendly a...
Location
Location
United Kingdom , London
Salary
Salary:
17.50 - 19.23 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience working within a housing organisation (essential)
  • A solid understanding of current housing issues and legislation
  • Confident using IT systems, particularly Microsoft Office
  • Strong written and verbal communication skills
  • Organised, proactive and able to hit the ground running
Job Responsibility
Job Responsibility
  • Managing day to day housing management tasks across a portfolio of properties
  • Acting as a key point of contact for residents, resolving issues efficiently and professionally
  • Supporting tenancy management, including sign-ups, renewals, and enforcement actions
  • Carrying out property visits and inspections where required
  • Maintaining accurate records and updating housing systems
  • Working collaboratively with internal teams and external partners
  • Fulltime
Read More
Arrow Right

Housing Officer

We are currently seeking a dedicated Housing Officer to join a dynamic social ho...
Location
Location
United Kingdom , North London
Salary
Salary:
29.55 GBP / Hour
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a Housing Officer role or similar within the social housing sector
  • Thorough knowledge of current housing laws and best practices in housing management
  • Excellent communication skills and the ability to build rapport with tenants
  • Strong organisational and problem-solving skills, with the ability to manage multiple priorities
  • Access to their own vehicle - with business insurance
  • Living in North London for ease of commute
  • Experience working on Oracle, CRM, and other Housing systems
Job Responsibility
Job Responsibility
  • Act as the main point of contact for tenants, addressing their concerns and queries
  • Conduct regular property inspections to ensure compliance with safety standards and overall upkeep
  • Coordinate repairs and improvements, liaising with contractors and ensuring timely completion of work
  • Engage with the community to build strong, positive relationships and promote community initiatives
  • Manage a portfolio of properties efficiently, ensuring all housing activities comply with legal and organisational standards
  • Fulltime
Read More
Arrow Right

Housing Officer

We’re looking for a proactive and customer-focused Housing Officer to join our t...
Location
Location
United Kingdom , Gloucestershire
Salary
Salary:
Not provided
vividresourcing.com Logo
Vivid Resourcing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in housing management, tenancy enforcement, or income recovery
  • Knowledge of key housing legislation (e.g. Housing Act, Landlord & Tenant law)
  • Strong communication and negotiation skills
  • Ability to handle challenging situations with professionalism and empathy
  • A proactive, problem-solving approach with good organisational skills
Job Responsibility
Job Responsibility
  • Manage a portfolio of council properties, ensuring homes are occupied appropriately and investigating non-occupation or tenancy breaches
  • Support tenants to sustain their tenancies, ensuring they understand their rights and responsibilities
  • Manage rent accounts, prevent arrears, and agree realistic repayment plans
  • Take action on tenancy breaches, including anti-social behaviour and tenancy fraud
  • Carry out tenancy inspections, property visits, and fire risk assessments
  • Work closely with internal teams and external agencies to support vulnerable tenants
  • Maintain estate standards and contribute to neighbourhood improvements
  • Engage with local communities through events and tenant involvement initiatives
What we offer
What we offer
  • Mileage reimbursement for business travel (casual car user)
  • Ongoing training and development opportunities
  • A supportive team environment focused on service excellence
  • Fulltime
Read More
Arrow Right