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Housing Officer

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Brook-St Hiredonline

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Location:
United Kingdom , Inverness-shire

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is a well-respected and forward-thinking social housing organisation committed to delivering high-quality housing management services across the North of Scotland. They pride themselves on fostering a supportive and inclusive environment, dedicated to improving the lives of their residents and communities. This is an excellent opportunity for a dedicated Housing Officer to make a meaningful impact within a reputable organisation that values professional development and community engagement.

Job Responsibility:

  • Deliver effective housing management services relating to Tenancy Sustainment, Allocations, Anti-Social Behaviour, Estate Management, Income Management, and Voids
  • Provide clear information and advice to customers on relevant policies, legislation, and their tenancy obligations
  • Engage with customers to develop and deliver local services in accordance with Scottish Social Housing Charter requirements
  • Investigate and respond to customer contacts, including complaints, following the Scottish Public Sector Ombudsman (SPSO) complaints process and internal guidance
  • Help to develop and maintain effective internal and external working relationships with stakeholders and partners
  • Assist in the development and application of relevant policies, procedures, and best practices
  • Ensure all duties are carried out in line with the organisation's values and policies

Requirements:

  • Achieved or actively working towards a Housing HNC or equivalent qualification
  • Educated at least to Higher grade
  • Several year's experience working in a customer-focused environment
  • Minimum of 2 year's relevant experience within housing management, tenancy support, and/or allocations
  • Experience in managing challenging situations with resilience, flexibility, and confidence
  • Current and full UK driving licence with access to own vehicle
  • ability to travel independently across various locations within the area
  • Strong communication skills, both written and verbal, with the ability to engage effectively with diverse audiences
  • Good understanding of relevant legislation, policies, and good practice within social housing
  • Proficiency in managing complaints and resolving conflicts professionally
What we offer:
  • Mileage allowance
  • Hybrid working arrangements (1-2 days per week in the office)

Additional Information:

Job Posted:
May 06, 2026

Work Type:
Hybrid work
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