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Job Advert: Housing Officer Location: North West London Contract: 3-month ongoing contract Working Arrangement: Hybrid working Pay Rate: £27.70 per hour (Umbrella) Hours: Full-time (37 hours per week)
Job Responsibility:
Manage a defined housing patch or caseload, providing comprehensive housing management services
Support tenancy sustainment, addressing issues such as breaches of tenancy and antisocial behaviour
Monitor and manage rent arrears, taking appropriate early intervention and enforcement action
Carry out estate and property inspections, ensuring health, safety, and tenancy compliance
Provide a high standard of customer service, handling sensitive and complex cases professionally
Resolve housing issues effectively while ensuring compliance with relevant legislation and local authority policies
Work collaboratively with internal teams and external partner agencies
Maintain accurate case records and produce written correspondence as required
Requirements:
Minimum 2 years’ experience in a Housing Officer or Housing Management role, managing a patch or caseload
Proven experience in: Tenancy management and sustainment
Rent arrears management
Property and estate inspections
Ability to work independently in a fast-paced environment while contributing to team objectives
Access to a car for business use and valid business insurance (essential)