Housing Officer

• Manage a designated patch, acting as the main point of contact for residents
• ensure repairs, cleaning and grounds maintenance services are delivered to a high standard
• monitor contractor performance and address service delivery issues
• respond to tenancy and estate management enquiries
• identify and resolve issues impacting customer satisfaction
• work collaboratively with internal teams and external partners
• support continuous service improvement initiatives

• Has previous experience in customer service
• housing experience desirable but not essential
• demonstrates resilience and strong problem-solving ability
• is confident managing competing priorities across a patch
• communicates effectively with a wide range of residents
• takes ownership and accountability for service delivery
• genuinely puts customers first
• pending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification

housing experience

• Opportunity to work within a respected London housing organisation
• meaningful role improving resident experience across central London