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This is an excellent opportunity for an experienced housing professional to lead a frontline Housing Needs team delivering high-quality homelessness prevention and assessment services. As a Team Manager, you will be responsible for one of five teams, ensuring the delivery of legally compliant statutory assessments under the Housing Act 1996, while driving a strong prevention-focused, customer-first approach. You will play a key role in shaping and improving the service – managing complex cases, responding to legislative and policy changes and embedding innovative ways of working. Working closely with internal teams and external partners, you will maximise positive outcomes for residents and lead on enforcement responsibilities linked to the Renters’ Rights Act, ensuring both tenants’ rights are protected and landlords meet their obligations.
Job Responsibility
Lead a frontline Housing Needs team delivering high-quality homelessness prevention and assessment services
Ensure delivery of legally compliant statutory assessments under the Housing Act 1996
Drive a strong prevention-focused, customer-first approach
Manage complex cases
Respond to legislative and policy changes
Embed innovative ways of working
Work closely with internal teams and external partners
Maximise positive outcomes for residents
Lead on enforcement responsibilities linked to the Renters' Rights Act
Requirements
Extensive knowledge of homelessness legislation, housing allocations, tenancy law and prevention duties
Proven experience managing teams and performance in a complex frontline service
Strong partnership working skills across public, private and voluntary sectors
Ability to manage complex cases, legal challenges and high-risk decisions
Excellent communication, analytical and problem-solving skills
A proactive, innovative approach to service improvement and change