Housing Manager

• Lead and support a team delivering housing and tenancy services
• Manage property performance, including voids, arrears, and compliance
• Provide guidance on safeguarding, risk, and anti-social behaviour
• Monitor performance against KPIs and ensure accurate reporting
• Support audits, inspections, and service improvements
• Build strong relationships with internal and external partners
• Promote resident engagement and involvement

• Experience in housing management, ideally with vulnerable or complex needs
• Strong knowledge of tenancy management, arrears, and housing processes
• The ability to manage priorities and make sound decisions
• Excellent communication and stakeholder engagement skills
• A proactive, solutions-focused approach
• A relevant housing or management qualification (or willingness to work towards one) is desirable.

A relevant housing or management qualification (or willingness to work towards one) is desirable.

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year