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360 Resourcing Solutions Logo 360 Resourcing Solutions · Real Estate

Housing Manager

United Kingdom, Reigate 50000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winning charity which supports around 400 people each year in the south-east who have a learning disability, mental health need or are autistic. This year we were proud to win Employer of the Year at the National Learning Disability & Autism Awards. We are looking for a Housing Manager to work in conjunction with, and to support the Property and Maintenance team.

Job Responsibility

  • Lead and support the delivery of high-quality, customer-focused housing management services
  • Manage complex tenancy and estate issues and support continuous service improvements across the organisation
  • Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
  • Liaise with external agencies, legal representatives, and local authorities
  • Develop and implement strategies, policies, procedures and service improvements within tenancy support
  • Advance knowledge of housing legalisations/regulations and conflict resolution
  • Ensure compliance with Regulator of Social Housing standards
  • Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA
  • Support the people we support to set up and maintain a home and tenancy
  • Undertake housing assessments, record meetings and take detailed support notes during support visits
  • Carry out estate inspections, liaise with contractors, and ensure safety and statutory compliance checks are up to date
  • Assist the people we support to manage their finances and welfare benefit claims, particularly housing benefit, universal credit, disability benefits and DLA/PIP
  • Advise people we support on access to local community organisations, resources, activities and employment opportunities
  • Support with maintaining a safe home environment for the people we support and assist in reporting maintenance issues and concerns
  • Assist and support the people we support to meet rent and service charges obligations to landlords
  • Organise monthly tenancy meetings in liaison with service managers
  • Authorise legal action for rent arrears and represent the association in court where required
  • Administer the provision of comprehensive information to the people we support in relation to service charges, annual uplifts of rent and contracts
  • Ensure Active Prospects housing stock is managed to a high standard and compliant with Decent Home Standards and Awaab’s Law
  • Investigate incidents of nuisance and anti-social behaviour, keeping relevant parties informed and maintaining accurate records
  • Work with the Director of Property and external consultants on the Environment policy
  • Ensure regular health and safety checks in properties to ensure tenancy agreements are upheld and properties remain safe and secure

Requirements

  • Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience
  • Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims
  • Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession
  • Experience leading and supporting initiatives that help tenants access benefits and financial help
  • Have a passion for involving people we support in every aspect of their service
  • Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
  • Own a Full Driving Licence and be able to use own vehicle for business use
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