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Vox Consultants Logo Vox Consultants · Public Sector

Housing Manager

United Kingdom, West London · Job Posted March 05, 2026
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Job Description

We are currently recruiting for an experienced Housing Manager to join a busy Local Authority team in West London. This is a fantastic opportunity for a strong operational leader to drive service performance, lead a high-performing team, and deliver an excellent neighbourhood housing service. The Role As Housing Manager, you will lead and manage a team of Housing Officers and Housing Assistants to deliver a value-for-money, customer-focused neighbourhood service. You will play a key role in improving resident satisfaction, strengthening stakeholder engagement, and contributing to safe and sustainable communities.

Job Responsibility

  • Lead, motivate and manage a team delivering frontline housing management services
  • Drive performance across tenancy management, ASB, arrears prevention, and estate management
  • Provide clear operational direction and ensure service standards are consistently met
  • Monitor KPIs, analyse performance data, and implement service improvements
  • Build effective partnerships with internal departments and external stakeholders
  • Ensure compliance with housing legislation, policies, and regulatory requirements
  • Handle complex casework, complaints, and member enquiries where required
  • Promote a culture focused on customer care, accountability, and continuous improvement

Requirements

  • Proven experience managing a housing management team within a Local Authority or Registered Provider
  • Strong knowledge of tenancy management, housing legislation, and best practice
  • Experience improving service delivery and driving team performance
  • Ability to manage complex resident issues and high-level complaints
  • Confident stakeholder engagement and partnership working skills
  • Strong organisational and communication skills
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