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Lead a Service That Gives Young People a Place to Call Home. At YMCA Norfolk, we're passionate about helping young people overcome homelessness, build confidence and develop the skills they need to live independently. We're looking for an exceptional Housing Manager to lead My Place, one of our housing services. This is a fantastic opportunity for an experienced housing professional to step into a rewarding leadership role where you can make a genuine difference every day. As Housing Manager, you'll lead a dedicated team, drive service excellence, and create an environment where young people feel safe, supported and empowered to achieve their goals.
Job Responsibility
Oversee the day-to-day operation of My Place
Lead, motivate and develop Housing Engagement Workers and Night Security staff
Ensure residents receive high-quality, person-centred support
Create a safe, welcoming and inclusive environment where young people can flourish
Manage tenancies, occupancy levels, arrears and move-on pathways
Champion safeguarding, health and safety, and risk management
Support the delivery of meaningful activities that build life skills, confidence and independence
Work closely with partner agencies to improve outcomes for young people and help tackle homelessness across Norfolk
Requirements
Experience managing supported housing, housing services or tenancy-based services
Previous experience leading and developing teams
A strong understanding of homelessness, housing support and safeguarding
Experience assessing risk and supporting people with complex needs
Excellent communication, organisational and relationship-building skills
The resilience and enthusiasm to thrive in a busy and rewarding environment
What we offer
Health Care Plan
34 days (pro rata) per annum inclusive of Bank and Public Holidays
An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
Access to contributory stakeholder pension scheme after 3 months
Health and wellbeing events and activities
Family friendly policies
In service training opportunities and bursaries investing in your development
Annual staff day and staff awards to celebrate our successes
Death in service benefit of 2 x annual salary
Regular line management and support
Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery