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Housing Manager (Maternity Cover)

United Kingdom, Norwich 37752.00 GBP / Year · Job Posted July 13, 2026
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Job Description

Lead a Service That Gives Young People a Place to Call Home. At YMCA Norfolk, we're passionate about helping young people overcome homelessness, build confidence and develop the skills they need to live independently. We're looking for an exceptional Housing Manager to lead My Place, one of our housing services. This is a fantastic opportunity for an experienced housing professional to step into a rewarding leadership role where you can make a genuine difference every day. As Housing Manager, you'll lead a dedicated team, drive service excellence, and create an environment where young people feel safe, supported and empowered to achieve their goals.

Job Responsibility

  • Oversee the day-to-day operation of My Place
  • Lead, motivate and develop Housing Engagement Workers and Night Security staff
  • Ensure residents receive high-quality, person-centred support
  • Create a safe, welcoming and inclusive environment where young people can flourish
  • Manage tenancies, occupancy levels, arrears and move-on pathways
  • Champion safeguarding, health and safety, and risk management
  • Support the delivery of meaningful activities that build life skills, confidence and independence
  • Work closely with partner agencies to improve outcomes for young people and help tackle homelessness across Norfolk

Requirements

  • Experience managing supported housing, housing services or tenancy-based services
  • Previous experience leading and developing teams
  • A strong understanding of homelessness, housing support and safeguarding
  • Experience assessing risk and supporting people with complex needs
  • Excellent communication, organisational and relationship-building skills
  • The resilience and enthusiasm to thrive in a busy and rewarding environment

What we offer

  • Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

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