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Housing Liaison

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Robert Half

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Location:
United States , South San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a bilingual Spanish & English Housing Liaison to support shelter residents in South San Francisco, California through a blend of case management and housing coordination services. This Long-term Contract opportunity is ideal for someone who can build trust with clients, assess urgent needs, and work closely with community partners to help individuals move toward stable housing. The role combines direct client support with administrative follow-through, requiring strong organization, sound judgment, and a commitment to serving underserved populations.

Job Responsibility:

  • Conduct intake conversations and wellness-related assessments to understand each client’s immediate needs and service priorities
  • Evaluate new client situations and determine appropriate next steps, including referrals, crisis response, and ongoing support planning
  • Create individualized action plans with clients, track progress against goals, and encourage greater stability and self-sufficiency
  • Manage an active caseload while keeping documentation complete, accurate, and up to date in both paper and electronic records
  • Coordinate with healthcare providers, nonprofit organizations, and other community partners to align services for shelter participants
  • Build and maintain relationships with landlords and property owners to identify housing opportunities for individuals and families exiting homelessness
  • Support communication between tenants, landlords, and service agencies to address concerns and help prevent housing disruptions
  • Maintain housing-related data, prepare required reports, and ensure client files are organized and closely monitored
  • Collaborate with staff across shelter and partner sites to strengthen service delivery and expand access to local resources

Requirements:

  • Fluency in both Spanish and English is required
  • At least four years of experience working with nonprofit agencies or in advocacy roles serving vulnerable communities
  • Hands-on background in case management, including knowledge of standard practices, documentation requirements, and client service regulations
  • Experience conducting assessments, developing service plans, and coordinating follow-up support
  • Understanding of the challenges affecting people experiencing homelessness, including familiarity with local support resources
  • Ability to work effectively with individuals facing mental health, substance use, and physical health challenges
  • Strong customer service, communication, and relationship-building skills when interacting with clients and community partners
  • Willingness and ability to travel locally as needed
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

Work Type:
On-site work
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