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Housing Liaison Officer

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Service Care Solutions

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Location:
United Kingdom , Haringey

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Category:
-

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Contract Type:
Not provided

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Salary:

21.78 GBP / Hour
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Job Description:

We are currently working on behalf of a local authority in North London who are seeking an experienced Housing Liaison Officer to join their Tenancy Management service on a temporary basis. This is a frontline, patch-based role requiring a visible presence on estates and direct engagement with residents. The post holder will manage a varied caseload covering tenancy management, anti-social behaviour, tenancy sustainment, voids, and resident engagement.

Job Responsibility:

  • Deliver a high-quality tenancy management service across a defined patch
  • Act as a visible presence on estates, engaging directly with residents
  • Respond to and manage low-level anti-social behaviour, including neighbour disputes and tenancy breaches
  • Carry out tenancy visits including routine, ad-hoc, vulnerability, arrears, and ASB-related visits
  • Support tenancy sustainment and identify early intervention opportunities
  • Undertake pre-termination visits, accompanied viewings, tenancy sign-ups, and new tenant visits
  • Serve Notices (NTQ / NOSP) where appropriate and escalate complex cases
  • Work closely with internal teams and external partners including Police, DWP, HB/CTB, CAB and support agencies
  • Attend resident association and stakeholder meetings where required
  • Maintain accurate case records and ensure documentation is uploaded promptly
  • Respond to enquiries, correspondence, and complaints professionally and efficiently
  • Support emergency response activity when required

Requirements:

  • Previous experience in a housing, tenancy management, or similar frontline housing role
  • Strong knowledge of social housing, tenancy law, and tenancy enforcement
  • Experience managing ASB cases and resident disputes
  • Ability to carry out regular estate and home visits
  • Experience working with vulnerable residents
  • Strong written and verbal communication skills
  • Confident using housing IT systems and Microsoft Office
  • Ability to manage a varied caseload and work autonomously
  • Enhanced DBS (or willingness to obtain)

Nice to have:

  • Housing qualification or evidence of continued professional development
  • Experience working within a local authority or housing association setting

Additional Information:

Job Posted:
January 25, 2026

Expiration:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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