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YMCA Norfolk Logo YMCA Norfolk · Customer Service

Housing Engagement Support Worker

United Kingdom, Norwich Employment contract 16263.00 GBP / Year · Job Posted June 03, 2026
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Job Description

YMCA Norfolk is seeking a compassionate and dedicated support worker to join our Norwich Community Housing team in transforming the lives of young people and families. As a Housing Engagement Worker, you'll be the go-to person for our clients, helping them navigate their journey to independence. You'll create a safe, supportive environment and plan fun, positive activities. Your role will involve assessing needs, developing support plans, and facilitating life skills development. No 2 days are the same! If you can make the difference in helping vulnerable homeless people and want to be part of a progressive and dynamic team we are looking forward to hearing from you.

Job Responsibility

  • Process referrals, assess needs, and create support plans
  • Induct clients into the housing service, complete necessary paperwork, and ensure they understand their rights and responsibilities
  • Teach essential skills like cooking, shopping, hygiene, and basic home maintenance
  • Organise educational and vocational workshops and training sessions
  • Plan and prepare clients for independent living or other support services
  • Participate in registering clients for local authority and housing association move-on agreements
  • Help clients understand their tenancy agreements, manage their finances, and maximize their income
  • Address antisocial behaviour through restorative meetings and support income recovery efforts
  • Respond to emergencies and support clients in crisis situations, ensuring their health, safety, and well-being

Requirements

  • Great communication skills
  • Ability to demonstrate emotional stability and resilience when under pressure
  • Ability to undertake needs and risk assessments, and implement restorative procedures
  • Experience working with vulnerable people in housing or support settings
  • Experience in needs and risk assessment and support planning
  • Knowledge of housing legislation and safeguarding practices
  • Familiarity with the benefits system is a plus
  • GCSEs in Maths and English
  • Bonus points for housing qualifications and food hygiene certificates

Nice to have

  • Familiarity with the benefits system is a plus
  • Bonus points for housing qualifications and food hygiene certificates

What we offer

  • Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
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