CrawlJobs Logo

Housing Engagement Support Worker

ymcanorfolk.org Logo

YMCA Norfolk

Location Icon

Location:
United Kingdom , Norwich

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

27105.00 GBP / Year ▼
Save Job
Save Icon
Job offer has expired

Job Description:

YMCA Norfolk is seeking compassionate and dedicated support workers to join our Norwich Housing teams in transforming the lives of young people and families. As a Housing Engagement Worker, you'll be the go-to person for our clients, helping them navigate their journey to independence. You'll create a safe, supportive environment and plan fun, positive activities. Your role will involve assessing needs, developing support plans, and facilitating life skills development. No 2 days are the same!

Job Responsibility:

  • Process referrals, assess needs, and create support plans
  • Induct clients into the housing service, complete necessary paperwork, and ensure they understand their rights and responsibilities
  • Teach essential skills like cooking, shopping, hygiene, and basic home maintenance
  • Organise educational and vocational workshops and training sessions
  • Plan and prepare clients for independent living or other support services
  • Actively participate in registering clients for local authority and housing association move-on agreements
  • Help clients understand their tenancy agreements, manage their finances, and maximize their income
  • Address antisocial behaviour through restorative meetings and support income recovery efforts
  • Respond to emergencies and support clients in crisis situations, ensuring their health, safety, and well-being

Requirements:

  • Great communication skills
  • Ability to demonstrate emotional stability and resilience when under pressure
  • Ability to undertake needs and risk assessments
  • Ability to implement restorative procedures
  • Worked with vulnerable people in housing or support settings
  • Experience in needs and risk assessment and support planning
  • Knowledge of housing legislation and safeguarding practices
  • Familiarity with the benefits system is a plus
  • GCSEs in Maths and English
  • Bonus points for housing qualifications and food hygiene certificates

Nice to have:

  • Familiarity with the benefits system
  • Housing qualifications
  • food hygiene certificates
What we offer:
  • Health Care Plan
  • 34 days (pro rata) per annum inclusive of Bank and Public Holidays
  • An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
  • Access to contributory stakeholder pension scheme after 3 months
  • Health and wellbeing events and activities
  • Family friendly policies
  • In service training opportunities and bursaries investing in your development
  • Annual staff day and staff awards to celebrate our successes
  • Death in service benefit of 2 x annual salary
  • Regular line management and support
  • Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery

Additional Information:

Job Posted:
April 23, 2026

Expiration:
May 01, 2026

Work Type:
On-site work
Icon
YMCA Norfolk - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Housing Engagement Support Worker

Resident Project Support Worker

This Housing charity is seeking a compassionate and practical Housing Project Su...
Location
Location
United Kingdom , Leeds & Bradford
Salary
Salary:
27186.00 GBP / Year ▼
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Compassionate, patient and committed to supporting vulnerable individuals
  • Confident in building professional relationships and maintaining boundaries
  • Able to manage sensitive situations and difficult conversations
  • Organised with strong record-keeping and case management skills
  • Able to work independently as well as part of a small team
  • Passionate about supporting people to move forward into independence
  • Experience supporting refugees, asylum seekers or vulnerable adults
  • Knowledge of the UK welfare benefits system and Housing Benefit
  • Experience supporting individuals with housing applications and move-on planning
  • Delivering support planning or casework support
Job Responsibility
Job Responsibility
  • Supporting residents living in supported accommodation with their day-to-day wellbeing and independence
  • Completing support plans, risk assessments and regular support reviews
  • Providing casework support and maintaining accurate case notes
  • Assisting residents with benefit claims, including Housing Benefit
  • Supporting residents with move-on options, including social housing and private rented accommodation
  • Assisting residents with bidding for properties and housing applications
  • Supporting residents to access health, wellbeing, education and community services
  • Working with referral agencies and partner organisations
  • Supporting the delivery of weekly drop-in sessions
  • Organising and supporting house meetings and resident engagement activities
What we offer
What we offer
  • Includes weekend on-call rota (additional payment + TOIL)
  • Fulltime
Read More
Arrow Right
New

Housing Support Worker

Shared Housing Support Worker Location: Bristol Pay: £14.60 per hour Contract: M...
Location
Location
United Kingdom , Bristol
Salary
Salary:
14.60 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of key working within mental health, housing, or support services
  • A strong commitment to empowering women and supporting positive change
  • An understanding of women's specific needs
  • Ability to manage challenging and urgent situations calmly and effectively
  • Flexibility to work on a rota, including occasional out-of-hours shifts
  • A full driving licence and access to a suitable vehicle
  • A DBS on the update service would be useful due to start date
Job Responsibility
Job Responsibility
  • Using the Housing Support Register (HSR) to identify and update eligible service users
  • Completing assessments to establish support needs, identify risks, and enable timely interventions
  • Engaging and supporting women using creative, consistent, and assertive approaches
  • Developing and reviewing support plans using the Outcomes Star
  • Delivering trauma-informed, recovery-focused support and practical assistance
  • Working collaboratively within an integrated team
  • Supporting residents with tenancy agreements, rights, and responsibilities
  • Managing supported housing properties and maintaining a safe, welcoming environment with daily staff presence
What we offer
What we offer
  • holiday
  • weekly pay
  • training
  • Fulltime
Read More
Arrow Right
New

Shared Housing Support Worker

We have a rewarding opportunity available for a Female* Shared Housing Support W...
Location
Location
United Kingdom , Bristol
Salary
Salary:
28598.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
May 28, 2026
Flip Icon
Requirements
Requirements
  • Experience of key working in the fields of mental health, housing or support services
  • Experience of empowering women to make positive changes focused on recovery
  • An understanding of the specific needs of women
  • The ability to effectively manage urgent situations
  • The ability to work on a on call rota once in every 6-12 weeks (subject to change)
  • A current, full driving licence and access to an appropriate vehicle is essential
Job Responsibility
Job Responsibility
  • Use the Housing Support Register (HSR) to identify eligible service users and ensure all referral and assessment information is regularly updated on the HSR
  • To carry out assessments that effectively establish the support needs of applicants, identify risks, and enable support to be offered as quickly as possible
  • Engage, empower and support women in a creative, consistent and assertive way to ensure that positive outcomes are achieved
  • In conjunction with the service user develop the relevant Outcomes Star and support plan to achieve identified outcomes, review the plan regularly and record changes agreed
  • Provide recovery orientated support, trauma and psychologically informed interventions and practical support to individual women on your caseload
  • As a key member in an integrated team be alert and responsive to the needs of the wider service and service users in the accommodation
  • Sign up new licensees / tenants using the agreed occupancy agreement, advise residents on rights and obligations of the agreement including responsibilities around payment of rent and support women to settle into their accommodation
  • Be responsible for specific supported housing properties as allocated, ensuring a supportive, homely and safe environment is maintained and a daily staff presence provided in each shared house
What we offer
What we offer
  • Up to 30 days annual leave (depending on length of service)
  • 3 extra holidays including International Women’s Day
  • Excellent development and training opportunities
  • Employer pension contribution (minimum 5% of your gross salary)
  • Mindful Employer Plus Scheme
  • Cycle to Work Scheme
  • Long Service Awards
  • Health and wellbeing programme
  • Fulltime
Read More
Arrow Right

Outreach Housing Support Worker

This role is based within a 33-bed supported accommodation service for young ref...
Location
Location
United Kingdom , Nottingham
Salary
Salary:
12.95 - 13.95 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience working with vulnerable individuals within supported housing, healthcare or social care
  • Experience managing a caseload and delivering structured support
  • Strong understanding of safeguarding, risk assessment and escalation procedures
  • Knowledge of housing management principles
  • Excellent record-keeping and IT skills
  • Ability to work within a multi-agency and legislative framework
  • Strong verbal and written communication skills
  • Culturally sensitive and able to support individuals facing language barriers
  • Ability to manage conflicting demands and prioritise effectively
  • Enhanced DBS required
Job Responsibility
Job Responsibility
  • Manage an individual caseload of residents
  • Conduct initial assessments and daily sign-ups of new residents
  • Explain tenancy agreements, rent payment arrangements and scheme policies
  • Complete inventory checks of furniture and equipment
  • Identify, review and monitor support needs
  • Develop and regularly review person-centred support plans
  • Support residents to achieve agreed goals and move towards independent living
  • Provide guidance and signposting to appropriate internal and external services
  • Manage the front desk and act as first point of contact for residents and visitors
  • Handle internal and external calls in line with service standards
  • Fulltime
Read More
Arrow Right

Support Worker

We are recruiting experienced Support Workers to join a busy supported accommoda...
Location
Location
United Kingdom , Skegness
Salary
Salary:
13.17 - 14.17 GBP / Hour
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced Support Worker
Job Responsibility
Job Responsibility
  • Manage your own caseload of clients, providing structured and consistent support
  • Support residents with benefits, housing applications, and job searching
  • Signpost clients to relevant external agencies and services
  • Maintain regular contact and monitor progress
  • Accurately record all support provided using a computer-based system
  • Provide day-to-day emotional and practical support to residents
  • Promote independence, wellbeing, and life skills development
  • Support with daily routines and engagement in activities
  • Build positive, professional relationships with residents
  • Promote safeguarding, equality, and person-centred care
What we offer
What we offer
  • Holiday Pay
Read More
Arrow Right

Project Worker (Community Engagement)

You will play a key part in delivery of the preventative hubs in Llanelli, Amman...
Location
Location
United Kingdom , Llanelli, Amman and Gwendreath
Salary
Salary:
28882.00 GBP / Year
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A passion to work with and enable people to live as independent a life as possible
  • A strong initiative and ability to work alone as well as being a great team player
  • Ability to deal with conflicting and difficult situations
  • Ability to build great rapport with customers
  • Ability to plan, deliver, review and monitor a holistic package of support
  • Ability to assess risk and propose risk management strategies
  • Hold a driving licence and have access to a car
Job Responsibility
Job Responsibility
  • Play a key part in delivery of the preventative hubs in Llanelli, Amman and Gwendreath
  • Deliver the single point of contact from which customers can access information, opportunities, and support
  • Work closely with your team and partner organisations
  • Receive referrals
  • Provide information
  • Have wellbeing conversations with customers
  • Deliver community engagement campaigns
  • Develop community support networks
What we offer
What we offer
  • Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10% or Defined Benefit (DB) 1/80th of final salary for every year of service
  • 3 x Life Cover linked to pension membership
  • Saving scheme with competitive interest rate
  • Give As You Earn scheme for tax efficient charity donations
  • From 1st April 2026 the option to be either weekly or monthly paid
  • 26 days holiday, pro rata entitlement plus Bank holidays. Rising to 27 days after 1 years service or cash equivalent of 1 days’ annual leave
  • Maternity & Adoption Leave: 20 weeks
  • Paternity Leave: 3 weeks
  • Sick Pay, rising with length of service up to 6 months full pay after 4 years
  • Eyecare: Up to £100 reimbursement towards eye tests and glasses
  • Fulltime
Read More
Arrow Right

Housing Support Worker

Are you passionate about helping young people build brighter futures? We're look...
Location
Location
United Kingdom , Tilney cum Islington
Salary
Salary:
27176.00 GBP / Year
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Someone who relates easily to young people, including those with experience of trauma, mental health challenges, or substance misuse
  • Confidence engaging young people creatively and actively
  • Strong communication and IT skills
  • Ability to work independently and as part of a supportive team
  • Experience from youth work, housing, education, or similar roles (transferable skills welcome)
Job Responsibility
Job Responsibility
  • Support young people with developing independence skills, including budgeting, managing benefits, and navigating housing options
  • Build trusting, non-judgmental relationships, providing stability and encouragement
  • Bring your own interests-music, art, sports, or other passions-to connect and engage
  • Work with colleagues and external partners to ensure each young person gets the right support
  • Manage a caseload and keep clear, accurate records
What we offer
What we offer
  • Up to 25 days' annual leave
  • Flexible benefits including healthcare, dental and retail discounts
  • 4x life assurance and up to 10% pension contribution
  • Funded professional development and apprenticeships
  • Two paid volunteering days each year
  • Supportive, inclusive team culture
  • Fulltime
Read More
Arrow Right

Recovery Worker - Daytime

REST Norwich is a safe, welcoming service at the heart of our community, offerin...
Location
Location
United Kingdom , Great Yarmouth or Gorleston
Salary
Salary:
Not provided
norfolkandwaveneymind.org.uk Logo
Norfolk and Waveney Mind
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Has experience supporting people with mental ill health, distress, or crisis
  • Is confident working in fast‑paced, emotionally complex environments
  • Can apply strengths‑based, recovery‑focused, and trauma‑informed approaches
  • Is skilled at building rapport and trust quickly
  • Can assess information from multiple sources and make sound, person‑centred decisions
  • Is comfortable working collaboratively with clinicians, peers, volunteers, and external partners
  • Has strong recording, organisation, and communication skills
Job Responsibility
Job Responsibility
  • Support individuals who may be in crisis, including those experiencing low mood, anxiety, self‑harm, or suicidal thoughts, to develop safety plans and coping strategies
  • Build trusted, meaningful relationships quickly to support people to move out of immediate crisis
  • Deliver and facilitate 1‑to‑1 sessions, workshops, and group work that are trauma‑informed and recovery‑focused
  • Introduce and tailor therapeutic tools such as CBT‑informed techniques, mindfulness, emotional regulation, distress tolerance, and interpersonal skills
  • Reduce isolation by helping individuals reconnect with peer support and community networks
  • Work closely with Peer Support Workers and Volunteers, complementing and supporting their practice
  • Liaise with GPs, partner agencies, and community services, making referrals where appropriate
  • Support people to engage with non‑emergency services (e.g. housing, benefits, debt, carers’ support)
  • Maintain accurate records using the Norfolk and Waveney Client Management System
  • Participate in risk handovers, monitoring, evaluation, and agreed KPIs
  • Parttime
Read More
Arrow Right