Housing Complaints Manager Job at Service Care Solutions (London)

Disrepair / Housing Management Solicitor

An exceptional opportunity has arisen for a passionate and ambitious Disrepair /...

Location

United Kingdom , Liverpool

Salary:

30000.00 - 38000.00 GBP / Year

Douglas Scott

Expiration Date

Until further notice

Requirements

Experience in housing disrepair and a strong understanding of social housing law
Excellent communication skills and the ability to provide clear, practical legal advice
A proactive, solution-focused approach with commercial awareness
Solid knowledge of the Civil Procedure Rules (CPR) and strong advocacy skills
A collaborative mindset and passion for delivering outstanding client outcomes
Experience working with or on behalf of Registered Providers of Social Housing

Job Responsibility

Represent landlords in defending pre-action and litigated housing disrepair claims
Deliver expert advice on housing condition issues and housing management matters
Act on behalf of landlords in anti-social behaviour cases and breach of tenancy injunctions
Handle ombudsman complaints and provide updates on legislative changes
Conduct County Court advocacy across a variety of hearings
Build strong client relationships and ensure top-level client service is maintained
Mentor junior colleagues and contribute to a collaborative team environment
Drive business development initiatives and support the continued growth of the team

What we offer

Flexible working
Exciting progression routes
Thriving, supportive team

Back of House Manager

The BOH Manager is responsible for overall supervision and administration of the...

Location

United States , Newkirk

Salary:

Not provided

7 Clans Casinos

Expiration Date

Until further notice

Requirements

High school diploma or GED
Preference for associate's degree
3 to 5 years experience in food service and personnel management
5 to 10 years' experience as a cook preferred
Knowledge of food and beverage service operations
Ability to develop training and coordinate staff
Ability to maintain health, safety, and regulatory standards
Experience in purchasing and inventory management
Experience maintaining budgets
Customer service and complaint resolution skills

Job Responsibility

Supervise and administer the F&B Department at designated properties
Organize department for effective and efficient service with high quality products
Coordinate and control Food and Beverage operations including personnel and procedures
Maintain compliance with Oklahoma State Health Department requirements
Ensure compliance with gaming regulations (NIGC MICS, State Gaming Compact, TICS)
Develop and implement work schedules, performance standards, and training programs
Develop and maintain budgets and financial reports
Coordinate guest & service standards for events (concerts, VIP parties, weddings, catered events)
Handle guest complaints in a timely and professional manner
Approve time for assigned staff and monitor overtime

Fulltime

Front of House Manager

Front of House Manager role in Leeds City Centre, playing a pivotal role in shap...

Location

United Kingdom , Leeds

Salary:

27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in Front of House, customer experience, hospitality, or a related field
Strong relationship-building skills and a flair for complaint resolution
Excellent telephone etiquette and email communication skills
A proactive approach to property management and concierge services

Job Responsibility

Enhance Customer Experiences: Identify innovative opportunities to elevate customer services and deliver them at the highest standards
Warm Welcomes: Provide a warm hospitality-style welcome and a fond farewell to everyone
Immaculate Presentation: Ensure front-of-house areas are always presented to perfection
Support the Building Manager: Assisting with administration and facilities tasks as needed
Relationship Building: Develop professional relationships with clients, occupiers, and stakeholders
Complaint Resolution: Address complaints with prompt resolutions, escalating when necessary
Concierge Services: Offer concierge services, such as dry-cleaning pickups, restaurant reservations, and transportation arrangements
Communication: Respond to telephone and email enquiries professionally, ensuring follow-ups as required

Fulltime

New

Tenancy Services Manager

The Tenancy Services Manager will provide line management to the Regional Housin...

Location

United Kingdom

Salary:

45000.00 GBP / Year

Dimensions Volunteering

Expiration Date

March 10, 2026

Requirements

A level 4 qualification in housing management and relevant to housing management delivery within social housing
Able to demonstrate well-developed leadership skills with the ability to implement change under pressure
Sound understanding of social housing, including RSH regulatory requirements, current related legislation, emerging government policy and recognised best practice
Able to lead on the implementation of a range of resident involvement initiatives

Job Responsibility

Providing leadership and effective management of the housing management team and services to tenants, their families and support teams
The operational lead in ensuring compliance with the Regulator of Social Housing’s (RSH) “Transparency, Influence and Accountability”, “Neighbourhood and Community” and “Tenancy” consumer standards and the related “Code of Practice”
Deliver an effective response to feedback from tenants including safeguarding, anti-social behaviour and complaints, in line with best practice, regulation and the Housing Ombudsman’s Complaints Handling Code
Forging strong and effective internal and external partnerships, including positive community engagement, to assist with service development and the delivery of the housing strategy

What we offer

Up to 35 days’ annual leave entitlement (including bank holidays)
Staff discount shopping scheme ‘Rewarding Dimensions’
We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday
Employee Assistance Programme
Pension scheme
Long Service Awards
Qualification scheme
Employee recognition scheme 'Inspiring People'
Discounted health and dental cover
Life Assurance

Fulltime

!

Head of Support Services

Goodman Masson is pleased to be partnering with Hackney Council to recruit a Hea...

Location

United Kingdom , Hackney

Salary:

66084.00 - 67269.00 GBP / Year

Goodman Masson

Expiration Date

Until further notice

Requirements

Senior leadership experience in a complex operational environment
Strong understanding of fleet, stock, or complaints management (ideally all three)
Proven ability to lead teams through organisational and culture change
Excellent analytical and data-driven decision-making skills
Strong stakeholder engagement and communication capabilities
Experience managing budgets, risk, and performance frameworks
A commitment to equality, resident-focused service delivery, and continuous improvement

Job Responsibility

Lead the development of efficient systems, processes, and teams that underpin service delivery across Repairs and Maintenance
Manage the Transport and Stores Manager and Complaints & Insurance Manager
Ensure that vehicles, materials, and customer feedback frameworks operate to the highest standards of safety, compliance, and value for money
Take a proactive approach to customer service, embedding a culture of accountability, continuous improvement, and strong performance management
Oversee fleet strategy, regulatory compliance, and environmental targets
Manage a robust stock control operation with streamlined procurement and audit processes
Lead a high-performing complaints function that identifies service trends, improves outcomes, and enhances resident trust
Provide health and safety leadership and risk management
Ensure that systems, data, and reporting frameworks support effective decision-making
Build strong internal and external relationships, engage residents, and represent the service across panels, forums, and stakeholder settings

Housing Officer

We are currently recruiting for an experienced Housing Officer to join a busy ho...

Location

United Kingdom , West London

Salary:

29.00 GBP / Hour

Vox Consultants

Expiration Date

Until further notice

Requirements

Proven experience working as a Housing Officer
Strong knowledge of housing management, tenancy law, and best practice
Experience managing ASB cases and tenancy enforcement
Excellent communication, negotiation, and organisational skills
Ability to work effectively in a fast-paced, office-based environment
Available for an immediate or short-notice start

Job Responsibility

Manage a designated patch of general needs and/or temporary accommodation properties
Deliver a high-quality, customer-focused housing management service
Handle tenancy management matters including rent arrears, ASB, complaints, and breaches of tenancy
Carry out investigations and take appropriate enforcement action where required
Work closely with internal teams and external agencies to resolve housing issues
Ensure compliance with housing legislation, policies, and procedures
Maintain accurate records and case notes using housing management systems

Fulltime

Assistant Housing Manager

We are seeking a proactive, organized, and service‑driven Assistant Housing Mana...

Location

United Arab Emirates , Dubai

Salary:

Not provided

Fairmont Grand Del Mar

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Hospitality Management, Property Management, Business Administration, or a related field
Minimum 2–3 years of experience in employee housing, facilities management, property management, or a similar role, ideally within the hospitality sector
Strong understanding of housing operations, maintenance coordination, housekeeping standards, and fire & life safety regulations
Proficiency in Microsoft Office and housing/property management systems
Ability to manage inventories, budgets, and vendor relationships
Excellent communication and interpersonal skills, with the ability to work effectively with a multicultural workforce
Strong organizational, leadership, and problem‑solving abilities
High level of professionalism, confidentiality, and integrity
Ability to work independently, manage multiple priorities, and respond effectively in urgent situations

Job Responsibility

Oversee the daily operations of the employee housing office, ensuring efficient workflows and timely resolution of issues
Maintain accurate records related to housing occupancy, maintenance, inspections, and employee movements
Manage the full inventory of furniture, appliances, and equipment, ensuring items are well‑maintained and replaced when necessary
Manage and streamline the check‑in process for new employees
Ensure each new arrival receives a warm welcome, Welcome Pack, Housing Guide, transportation timetable, local area map, and a tour of communal facilities
Coordinate room assignments and ensure accommodations are prepared prior to arrival
Conduct daily rounds and regular audits of all housing facilities to ensure cleanliness, safety, and compliance with UAE regulations
Liaise with maintenance teams, contractors, cleaners, and security personnel to ensure timely resolution of issues
Monitor fire & life safety systems and ensure corrective actions are taken promptly
Work closely with the contracted cleaning company to ensure high housekeeping standards in both public and private areas

What we offer

Employee benefit card offering discounted Accor rates worldwide
Learning programs through our academies
Opportunity to develop your talent and grow within your property and across the world

Fulltime

Front of house lead

To assist in the management of the restaurant and employees, deputizing in the a...

Location

Ireland , Leopardstown

Salary:

Not provided

Aramark UK

Expiration Date

Until further notice

Requirements

Ability to lead, empower and form working relationships with team members
Use of IT packages such as Word, Excel, stock ordering packages etc
A keen interest in food and service
Excellent communication and customer service skills
Flexibility regarding shifts and weekend work and ability to work on own initiative
Solid understanding of Food Hygiene including HACCP
Financial understanding of food and labor
Dedication and self-motivation
Good timekeeping
Courteous manner

Job Responsibility

In conjunction with the management team, coordinate all staff requirements and rota’s for all vital duties, under your remit
Resolve customer complaints regarding food service
Train employees in food preparation, and in service, sanitation, and safety procedures
Observe and evaluate workers and work procedures to ensure quality standards and service
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
Perform personnel actions, such as hiring and exiting employees, providing employee orientation & training, and conducting supervisory schedules and timesheets
Set up and clear up of events and functions, & provision of employee cover
To implement and maintain the highest standards in food hygiene, service & presentation (HACCP & Health & Safety Legislation)
To own the service of food and drink at each service point during service
Be always customer-focused and conduct the service in a friendly and professional manner

Housing Complaints Manager

Service Care Solutions

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 28, 2026

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