Housing Caseworker

Help our community in Three Rivers resolve issues related to homelessness and housing

• Minimum of two years’ experience of advice delivery to Citizens Advice certification
• An ability to demonstrate a level of commitment to training, identify own training needs and participate in continued personal development opportunities
• The ability to prioritise tasks and work to deadlines using own initiative
• The ability to communicate effectively with a range of people and organisations
• Good literacy and numeracy skills with the ability to carry out efficient interviews and at times to undertake benefit calculations
• Ability to use IT systems and packages, and resources in the provision of advice, record keeping and document production
• The ability to work effectively and collaboratively as part of a team and work without close supervision
• Ability and willingness to follow agreed procedures, including maintaining confidentiality and appropriate professional boundaries
• Ability to work in a sensitive and enabling way with people from a wide range of backgrounds
• Understanding of, and commitment to, the aims and principles of the Citizens Advice service and our organisational values