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Housing Benefits Assessor – Remote Rate: £28.50 per hour (Umbrella) Location: West London (Remote Working) Contract: 3–6 month ongoing contract We are seeking an experienced Housing Benefits Assessor to support a busy West London local authority. This fully remote role requires someone with recent assessment experience who can confidently manage new claims, changes of circumstances, and complex cases in line with legislation and local policy.
Job Responsibility:
Assess and process Housing Benefit and Council Tax Support claims
Verify income, capital, rent liability, residency, and household details
Manage complex cases, overpayments and discretionary payment assessments
Ensure all decisions are accurate and comply with up-to-date legislation
Meet performance targets for speed, accuracy, and productivity
Provide excellent customer service and clear communication to residents and partner teams
Requirements:
Recent local authority Housing Benefit assessment experience (essential)
Strong understanding of Housing Benefit legislation and Council Tax Support frameworks
Proficiency with assessment systems such as Northgate, Civica, or similar
Ability to work independently in a remote environment and manage caseloads effectively
Strong attention to detail and ability to produce accurate assessments under pressure