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Housing Assistant

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Office Angels

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Location:
United Kingdom , Livingston

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Contract Type:
Not provided

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Salary:

13.88 GBP / Hour

Job Description:

Temporary Customer Care Advisors role for 2-3 months, ideal for someone confident, resilient, and committed to delivering high-quality support to tenants and service users in a fast-paced environment.

Job Responsibility:

  • Act as first point of contact for housing-related enquiries via phone, email, and in person
  • Handle difficult calls and sensitive situations with tact, patience, and professionalism
  • Support tenants with housing applications, tenancy issues, and general advice
  • Maintain accurate records and update housing systems
  • Liaise with internal teams and external agencies to resolve issues efficiently
  • Promote a positive and supportive environment for all service users

Requirements:

  • Proven experience in a customer service role
  • Strong communication and interpersonal skills
  • Ability to remain calm and solution-focused under pressure
  • Comfortable managing challenging conversations and conflict resolution
  • Excellent organisational skills and attention to detail
  • Proficiency in using IT systems and databases

Nice to have:

Experience within housing, social care, or similar sector

What we offer:
  • Weekly paid
  • Be part of a supportive and dedicated team
  • Make a real impact in people's lives
  • Inclusive and values-driven workplace

Additional Information:

Job Posted:
September 03, 2025

Employment Type:
Parttime
Work Type:
On-site work
Job Link Share:

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