Housing Assessments Officer

• Provide a statutory homelessness and housing advice service
• support households in the relief stage or final duty of a statutory homelessness assessment
• fulfill statutory duties under the Housing Act, including actions to relieve homelessness
• update personalised Housing Plans
• make decisions on what duty is owed by the Council during the course of managing an application
• support households in Temporary Accommodation to move on to sustainable housing solution
• work closely with senior officers and managers to deliver an efficient, front-line service
• conduct risk assessments
• manage complex personal caseloads
• provide authoritative advice and support to customers, external partners, police, government welfare agencies, and internal and external stakeholders to ensure the welfare of vulnerable customers
• assist with strategy and policy development
• support innovative ways of working to foster a continuous improvement mindset within the service

• Passionate about making a difference in the community
• dedicated and compassionate
• ability to work proactively with colleagues and other stakeholders to increase efficiency, improve service delivery, and embed multi-agency working
• committed to delivering excellent customer service
• have a passion for helping those in need

Law degree or a keen interest in applying Statutory Law

• Fair and inclusive culture
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career
• opportunities to take part in fun activities such as fundraising and social events
• flexible and agile working arrangements
• discounts on various Cafés, restaurants, shops
• auto enrolment onto our generous Pension Scheme
• opportunity to gain membership to Costco
• discounted gym memberships
• travel discounts with Arriva