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The Housing & Income Support Officer will provide robust occupancy related support, income management, and safeguarding interventions within supported accommodation. They will ensure residents sustain their occupancies, manage payments, and receive necessary support while maintaining compliance with housing regulations and safeguarding policies. The postholder will work closely with internal teams, external agencies, and vulnerable residents to promote financial stability, housing security, and overall well-being.
Job Responsibility:
Monitor rent accounts, identify arrears, and take proactive steps to prevent debt escalation
Engage with residents to agree on affordable repayment plans and provide budgeting support
Assist residents in accessing Housing Benefit, Universal Credit, and other financial and/or benefit entitlements
Work closely with the Finance team to address outstanding debts and implement effective debt management strategies
Help residents maintain their occupancies by addressing housing-related challenges such as rent issues, challenging behaviour, non-engagement, and property maintenance concerns
Conduct regular occupancy sustainment visits, tenancy reviews, inspections, health and safety visits, welfare checks, and support assessments
Identify safeguarding concerns, ensuring they are reported and escalated in line with organisational and legal requirements
Work with support agencies, social services, and safeguarding leads to ensure residents receive the necessary protection and interventions
Maintain accurate and confidential records of safeguarding cases and actions taken
Assist in managing occupancy breaches, challenging behaviour complaints, and safeguarding incidents
Support the allocation and void management process to ensure smooth transitions for new residents
Conduct property inspections, ensuring homes meet health & safety and housing compliance standards
Develop strong working relationships with external agencies, such as local authorities, welfare services, and safeguarding teams
Organise workshops and one-to-one sessions on financial management, tenancy sustainment, and safeguarding awareness
Requirements:
Relevant qualification in housing management, safeguarding, or a related field (e.g., CIH Level 3, Diploma in Housing, or equivalent experience)
Safeguarding and welfare benefits training (or willingness to undertake)
Strong knowledge of rent collection processes, arrears prevention, and welfare benefits
Experience in housing management, income collection, or occupancy sustainment
Experience working with vulnerable residents and understanding safeguarding protocols
Experience working to strict deadlines without compromising content and service
IT literate with experience using MS Office packages
Ability to identify and respond to safeguarding concerns effectively
Strong communication and negotiation skills to engage with residents and external agencies
Ability to manage caseloads, prioritise workload, and work independently
Strong literacy and numeracy skills
Strong planning, organisational and time management skills
Ability to show initiative
Be proactive and identify concerns before they become an incident
Ability to provide non-judgemental, emotional and practical support
Demonstrate respect for difference and diversity
Live our values of Caring, Safe, Creative and Aspirational
What we offer:
33 days annual leave (inclusive of bank holidays)
Blue Light card and other discounted shopping
Employee Assistance Plan - with access to free counselling
Cycle to Work Scheme (after probation)
Enhanced family friendly leave
Flexible and agile working opportunities (role dependent)
Professional qualification sponsorship and study leave
£500 refer a friend bonus scheme
Optional health cash care plan with money off prescriptions and treatments
Wellbeing hub and mental wellbeing support app – approved by NHS