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Housing and Customer Service Coordinator

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Your Housing Group

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Location:
United Kingdom , Lancashire

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

26000.00 GBP / Year
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Job offer has expired

Job Description:

This is an exciting opportunity for a front-line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Blackburn and supporting the rest of the region as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people.

Job Responsibility:

  • Letting properties, from enquiry through to customers moving into their new home
  • Regular checks to ensure the safety, wellbeing and safeguarding of our customers
  • Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti-social behaviour through to resolution
  • Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback

Requirements:

  • Some knowledge of housing management legislation and housing/tenancy management principles
  • Experience of delivering exemplary customer service ideally to older people
  • Ability to build positive relationships with a diverse range of people
  • Ability to travel easily between sites where needed and a flexible, proactive approach

Nice to have:

  • A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first
  • Able to effectively engage with internal and external stakeholders and key partners
  • Resilient and adaptable, able to prioritise a busy and reactive workload
  • A great communicator, written and verbal, with excellent attention to detail
What we offer:
  • 25 days annual leave plus Bank Holidays
  • Contributory pension where we match whatever you choose to contribute (up to 8%)
  • Advanced level Healthcare cash plan through BHSF (dental and optician cashback, 24/7 GP Access, money back from prescriptions and alternative therapy treatments)
  • Discount scheme (half price cinema tickets, subsidised gym memberships, discounts with high street and online names)

Additional Information:

Job Posted:
January 08, 2026

Expiration:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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