Housing Aftercare Coordinator

• Support the successful completion of new council housing schemes by managing the defects liability process and ensuring high-quality outcomes for residents
• Act as the link between contractors, project managers, housing services, and residents
• Ensure defects are resolved efficiently and customer satisfaction remains high
• Ensure new homes transition smoothly into ongoing management

• Proactive and detail-focused
• Confident in managing multiple priorities and building effective relationships across a range of stakeholders
• Excellent written and verbal communication skills
• Strong organisational and analytical abilities to manage complex data and identify trends
• Good understanding of defects management, construction processes, and contractual requirements
• Knowledge of the Building Safety Act 2022 and housing development practices
• Experience using systems such as Northgate or similar asset management platforms
• Highly proficient in Microsoft Office (particularly Excel)
• Ability to maintain accurate records and reporting systems
• A degree (or equivalent experience) required
• Relevant construction or housing qualification desirable
• Problem-solver with a strong commitment to delivering quality outcomes and excellent customer service

Relevant construction or housing qualification

• Leave entitlement of 31 days + bank holidays
• Potential hybrid working opportunities
• Health and wellbeing support
• Generous local government pension scheme
• Range of discount schemes across leisure and culture