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Vox Consultants Logo Vox Consultants · Public Sector

Housing Advisor

United Kingdom, South East London · Job Posted June 09, 2026
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Job Description

We are currently recruiting for an experienced Housing Advisor to join a busy housing service within the Council. This is an urgent requirement and the role may close at short notice. The successful candidate will provide frontline housing advice and support to residents, helping to assess housing needs and deliver effective solutions in line with housing legislation and council policies.

Job Responsibility

  • Provide accurate and timely housing advice to residents
  • Assess housing needs and support customers with housing options
  • Manage a varied caseload of housing enquiries
  • Work closely with internal teams and external partner agencies
  • Maintain accurate case notes and update housing systems
  • Support vulnerable residents and signpost to relevant services
  • Ensure all advice and decisions are compliant with housing legislation and policy
  • Handle complex and sensitive customer enquiries in a professional manner

Requirements

  • Previous experience in a Housing Advisor, Housing Officer or similar role
  • Strong understanding of housing legislation and housing options
  • Experience working in a local authority or housing environment
  • Excellent communication and customer service skills
  • Ability to manage a busy workload and prioritise effectively
  • Strong IT and case management system skills
  • A calm, professional approach when dealing with vulnerable clients
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