Housing Advice and Outreach Officer

• Provide comprehensive housing advice and practical support, with a strong emphasis on helping people maintain their existing accommodation wherever it is safe and suitable to do so
• Conduct home visits, offer mediation, and work creatively to resolve conflict and prevent homelessness at the earliest stage
• Work closely with a range of partner agencies—including CAB, DWP, CGL, and other statutory and voluntary organisations—to provide tailored advice, strengthen early intervention, and reduce the need for households to enter statutory homelessness services
• Participate in the Emergency Duty rota, responding to same-day homelessness approaches, carrying out robust enquiries, and taking all reasonable steps to prevent or relieve homelessness in line with the council's statutory duties under the Housing Act 1996 (Part 7) and the Homelessness Reduction Act 2017
• Manage a varied caseload, adopting a strength-based, trauma-informed approach, building trust with individuals and families, and developing structured “Housing Help” plans to achieve positive and sustainable outcomes.

Highly motivated and flexible individual who can work efficiently under pressure, contribute positively as part of a team, and demonstrate a professional and compassionate approach when supporting our client base.

• Generous annual leave starting at 25 days + bank holidays
• Sick pay
• Local government pension scheme
• Access to a range of benefits via our Employee Benefits Platform, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes
• Buy up to 10 days additional annual leave (pro-rata)
• Access to car lease scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities including apprenticeships to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to our equality, diversity and inclusion network
• Opportunities to receive Employee Recognition Awards