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A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.
Job Responsibility
Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel
Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways
Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks)
Clean and maintain the back of the house area
Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk
Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift
Check and replenish your supplies and cleaning tools
Greet each guest you see with 'Good morning' or (afternoon, evening)
Quickly respond to guest requests in a timely and friendly matter
Follow procedures for entering and leaving guest rooms
Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a 'lost and found' item with the date, where it was found, description of the item, and finders name
Received and sorted all articles by kind, color and degree of soil and inspected all laundry and linens, recording damaged or stained items
Monitored and operated computer driven washers and dryers according to recommended capacity and manufacturer guidelines
Operated linen feeder, and table linen ironing machines
Monitored and controlled supplies, minimized waste and reported all discrepancies to supervisor
Requirements
High school diploma or general education degree (GED)
or one to three months related experience and/or training
or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.