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We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Houseperson. The Houseperson plays a key role in supporting the Housekeeping team by maintaining the cleanliness, organization, and readiness of public areas, service spaces, and housekeeping operations. This role ensures that guest and operational areas are well stocked, well maintained, and welcoming, helping deliver an exceptional and seamless guest experience throughout the hotel.
Job Responsibility:
Clean and maintain assigned public areas including corridors, elevators, stairwells, and service areas according to established housekeeping standards
Ensure all public spaces are tidy, presentable, and welcoming for guests at all times
Remove trash, recycling, and used linen from guest floors and service areas and transport to designated collection points
Maintain the cleanliness and organization of housekeeping storage rooms, linen rooms, and service corridors
Perform periodic deep cleaning tasks such as carpet care, furniture moving, and detail cleaning as assigned
Collect, sort, transport, and distribute clean and soiled linens, towels, and uniforms throughout the hotel
Ensure housekeeping carts, supply closets, and linen rooms remain stocked and organized to support daily operations
Deliver guest amenities and requested items such as extra towels, linens, pillows, cribs, or rollaway beds in a timely manner
Assist Suite Attendants by delivering supplies, removing used linen, and preparing rooms for efficient turnover
Support housekeeping leadership with special projects, seasonal cleaning, and operational tasks as required
Report maintenance concerns, damages, or safety issues promptly to the appropriate department
Provide friendly, professional, and responsive service to guests and colleagues
Respond promptly and courteously to guest requests and service needs
Maintain a positive and helpful attitude when interacting with guests in public areas
Support the creation of a clean, comfortable, and welcoming environment throughout the hotel
Work closely with Suite Attendants, Housekeeping Supervisors, and other colleagues to ensure operational efficiency
Assist colleagues during busy periods to ensure rooms and public areas meet cleanliness standards
Participate in departmental meetings, training sessions, and continuous improvement initiatives
Contribute to maintaining a positive and respectful workplace culture
Follow all hotel policies, departmental procedures, and health & safety protocols
Use cleaning equipment, chemicals, and tools safely and according to guidelines
Properly store supplies and maintain an organized and safe work environment
Identify and report potential hazards or unsafe conditions promptly.
Requirements:
Previous housekeeping experience in a hotel or hospitality environment is preferred
Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
Ability to work independently while maintaining strong teamwork and collaboration
Embrace the company brand promise and luxury in your role and in all your interactions
Foster an inclusive environment where every individual feels valued and respected
Ability to stand and walk for extended periods throughout the shift while performing physically active duties
Frequent bending, kneeling, reaching, and twisting while cleaning and organizing service areas
Frequent lifting and carrying of linen bags, supplies, and equipment up to 50 lbs, as well as pushing and pulling fully stocked housekeeping carts
Physical stamina required to transport linens, move furniture, and assist with housekeeping equipment
Occasional use of ladders, stairs, or step stools when accessing elevated areas
Must be legally eligible to work in Canada.
What we offer:
Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties and Marriott properties
Special dining and wellness discounts
Added luxuries to enhance your experience
Competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program.