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Houseman

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Four Seasons

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Location:
Mauritius , Beau Champ

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A Houseman position at Four Seasons Mauritius, a secluded oasis on the east coast of Mauritius. The role is responsible for ensuring the completion of all duties as assigned on the Housekeeping Attendant’s Daily Task Sheet and assisting Housekeeping Managers and Supervisors as required.

Job Responsibility:

  • To ensure the completion of all duties as assigned daily on the Housekeeping Attendant’s Daily Task Sheet
  • Is responsible for assisting Housekeeping Managers and Supervisors as required
  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Assumes training responsibilities when required
  • Attends all scheduled training sessions
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers
  • Adheres to the hotel's code of conduct and grooming & hygiene standards
  • Is seen as working hands-on, assists colleagues in crunch times
  • Actively participates in briefings and meetings
  • facilitates communication between employees and management
  • Maintains a clean and orderly work area and promotes a safe working environment
  • Performs any other cognate duties as and when required
  • Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel
  • Provides genuine hospitality and recognition in the work area. Promotes hotel services and products
  • Anticipates guest needs and takes ownership of guest concerns and requests
  • acts decisively to ensure guest satisfaction
  • Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery
  • Pick-up work assignments from the Housekeeping Department, and review for any questions
  • Sign in/out the payroll sheet and floor keys
  • Report to assigned area(s) with required keys, equipment, supplies, etc
  • Deliver additional linen and rollaway to guest rooms as required
  • Deliver guest requests from housekeeping
  • Collect garbage and recycling items on all floors
  • Carry mobile and maintain communication with housekeeping office
  • Always be in contact with the Housekeeping Desk Attendant for all special requests
  • To report any missing items from rooms e.g., bathrobes, soap dishes etc
  • Ensures water is picking up before shift ended
  • Make sure buggy is in good working condition and clean all time
  • Before shift ended make sure all pantries are clean and all bin and garbage is removed

Requirements:

  • Technical education in Hospitality management is preferred
  • 1 year previous experience in the Housekeeping Department of a 5-star Resort/Hotel
  • Requires reading, writing and oral proficiency in the English and French language

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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