Houseman, Marriott Bonvoy

Marriott Bonvoy

Location:
Mexico, Mexico City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Houseman at The Ritz-Carlton in Mexico City is responsible for delivering exceptional service in housekeeping operations, maintaining the highest standards of care and comfort for guests while upholding The Ritz-Carlton Gold Standards.

Job Responsibility:

Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Clean, maintain, and store cleaning equipment
Deliver guest requests and set up furniture items in guest rooms
Remove items from hallways and transport to service areas
Ensure uniform and personal appearance are clean and professional
Thank guests with genuine appreciation
Support team to reach common goals
Move, lift, carry, and place objects as needed.

Requirements:

Respond promptly to requests from guests and other departments
Identify and report preventative or other maintenance issues in public areas or guest rooms
Post caution signs
Contact other departments directly for urgent repairs
Deliver guest requests and set up furniture items in guest rooms as requested
Remove items from hallways and transport to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts
Clean, maintain, and store cleaning equipment
Follow all company and safety and security policies and procedures
Report any maintenance problems, safety hazards, accidents, or injuries
Complete safety training and certifications
Properly store flammable materials
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Support the team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
Push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Visually inspect tools, equipment, or machines
Grasp, turn, and manipulate objects of varying size and weight
Move through narrow, confined, or elevated spaces
Move up and down a ladder
Stand, sit, kneel, or walk for an extended period across an entire work shift.

What we offer:

Equal opportunity employer
Inclusive environment
Career development opportunities
Global brand reputation
Chance to be part of an award-winning team.

Additional Information:

Job Posted:
August 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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