Housekeeping Team Leader Job at Unite Students (London)

Housekeeping Team Leader

Unite Students

Location:
United Kingdom , London

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

29186.00 - 30635.00 GBP / Year

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Job Description:

As a Housekeeping Team Leader, you'll play a key part in ensuring the cleanliness and presentation of our properties, helping to create safe, welcoming environments where students can thrive. You'll work closely with Facilities, Student Experience, and Maintenance teams, leading your housekeeping team to deliver the highest standards every day. From organising daily tasks to hands-on support, you'll be a visible, motivating presence who never walks past a mess without doing something about it.

Job Responsibility:

Lead and support the Housekeeping Team, through hands-on involvement, coaching, and continuous feedback
Provide line management and leadership to your team - conducting performance reviews, managing attendance, conduct, and performance, and supporting their growth and development
Be responsible for setting objectives, creating rotas, and managing holidays to ensure effective cover and operational excellence
Contribute to cluster performance by delivering key business KPIs
Act as the point of escalation for incidents and ensure every situation is managed calmly, professionally, and with care
Planning and organising the daily operations of the housekeeping team, including fair delegation of tasks and performance monitoring
Ensuring all communal and back-of-house areas are clean, safe, and well-maintained, working alongside maintenance teams to address any issues swiftly
Setting a strong example by proactively addressing cleanliness and safety concerns without delay
Communicating effectively, solving problems confidently, and fostering teamwork and a culture of learning and high standards

Requirements:

Previous housekeeping experience
Ideally with a background in leading or supervising a team, or extensive experience in housekeeping seeking progression
Detailed-oriented with a keen eye to maintain high cleanliness standards
Hardworking and willing to actively work alongside your team while confidently delegating tasks
Communicate effectively by actively listening, using clear language, and maintaining composure in challenging situations
Demonstrate strong leadership by motivating your team, providing timely feedback, solving problems efficiently, and fostering a culture of continuous learning and collaboration

What we offer:

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service
A generous pension scheme where contributions between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Students shares at a discounted rate
Enhanced Family Leave - including 18 weeks full ay for birthing parents and 4 weeks for non-birthing parents
Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
Free volunteering day per year to make a difference
Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you

Additional Information:

Job Posted:
March 21, 2026

Expiration:
March 30, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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