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Marriott Bonvoy Logo Marriott Bonvoy · Hospitality and Tourism

Housekeeping Team Leader

United States, Miami Beach Employment contract · Job Posted November 29, 2025
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Job Description

Housekeeping Team Leader position at AC Hotel Miami Beach, responsible for overseeing room cleaning operations, ensuring quality standards, and assisting with team management while providing excellent guest service in a detail-oriented hotel environment.

Job Responsibility

  • Enter status of rooms cleaned
  • Complete checklists to report cleanliness and condition of each assigned area
  • Complete required Housekeeping paperwork
  • Identify room assignments and type of cleaning required for each room
  • Inspect guest rooms after being cleaned by Housekeeper
  • Respond promptly to requests from guests and other departments
  • Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
  • Serve as a role model
  • Follow all company and safety and security policies and procedures
  • Report any maintenance problems, safety hazards, accidents, or injuries
  • Complete safety training and certifications
  • Properly store flammable materials
  • Ensure uniform and personal appearance are clean and professional
  • Maintain confidentiality of proprietary information
  • Protect company assets
  • Welcome and acknowledge all guests according to company standards
  • Anticipate and address guests' service needs
  • Assist individuals with disabilities
  • Thank guests with genuine appreciation
  • Ensure adherence to quality expectations and standards
  • Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Speak with others using clear and professional language
  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
  • Perform other reasonable job duties as requested by Supervisors

Requirements

  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping
  • Stand, sit, kneel, or walk for an extended period across an entire work shift
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
  • Enter and locate work-related information using computers and/or point of sale systems
  • Visually verify and interpret written documents

Nice to have

  • Attention to detail
  • Global mindset
  • Passion for detail
  • Natural curiosity to learn and try new things
  • Staying current with trends in art, technology, or design
  • Eager to share knowledge with guests and others
  • Looking to delight others
  • Always asking how to improve the service experience

What we offer

  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Global portfolio of brands with Marriott International
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